Katrina Blankenship
Bridgeton
Summary
Dedicated office manager with extensive experience in streamlining daily operations and enhancing customer relations. Known for strong organizational and communication skills, contributing to improved scheduling and efficient financial management.
Overview
29
29
years of professional experience
Work History
Office Manager
Excel Auto Body
St. Charles
09.2025 - 05.2026
- Managed daily office operations at a busy auto body shop.
- Maintained organized inventory of office supplies and repair materials to ensure availability for daily operations.
- Assisted customers with inquiries and provided service updates regularly.
- Handled incoming calls and directed them to appropriate staff promptly.
- Organized files and documents for easy access and retrieval.
- Supported financial tasks like invoicing and payment processing accurately.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored client payment schedules and contacted clients promptly regarding past due payments to maintain cash flow.
- Managed front desk operations by greeting visitors, answering inquiries, and directing them to appropriate personnel for efficient service.
Office Manager
Caliber Collision
Maryland Heights
06.2023 - 08.2025
- Oversaw daily office operations at busy auto body shop to ensure smooth workflow.
- Coordinated schedules for technicians and service appointments efficiently.
- Maintained inventory of office supplies and repair materials consistently.
- Assisted customers with inquiries and provided service updates regularly.
- Facilitated incoming calls by directing them to appropriate staff without delay.
- Organized files and documents for easy access and retrieval.
- Supported financial tasks like invoicing and payment processing accurately.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored invoices and payments for accuracy in accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
Customer Service Representative
Caliber Collision
Maryland Heights
02.2016 - 06.2023
- Assisted customers with inquiries about auto repair services and insurance claims.
- Coordinated scheduling for vehicle repairs and customer appointments effectively.
- Resolved customer complaints using active listening and problem-solving techniques.
- Trained new staff on company policies and customer service best practices consistently.
- Responded to customer inquiries with accurate information on products and services to enhance customer understanding.
- Fostered strong customer relationships through personalized support, leading to increased repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Managed change of address records and service discontinuance orders using job-related software to streamline customer service processes.
Office Administrator
Greabel Quality Movers
Earth City
04.2004 - 2016
- Managed daily office operations for a moving services company.
- Coordinated schedules and logistics for customer appointments and moves, ensuring timely service delivery.
- Managed customer inquiries via phone and email, providing prompt and professional responses.
- Organized and maintained filing systems for client records and documents to enhance retrieval efficiency.
- Answered incoming calls professionally and directed callers to appropriate personnel or departments.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
Office Administrator
Steiferman Bros
Overland
02.1997 - 04.2003
- Managed daily office operations for a moving services company.
- Coordinated schedules and logistics for customer appointments and moves to ensure timely service delivery.
- Handled customer inquiries via phone and email with a focus on resolving issues and enhancing client satisfaction.
- Organized and maintained filing systems for client records and documents to facilitate easy access and retrieval.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls professionally and directed callers to appropriate personnel or departments.
Education
Reservation Specialist - Reservations
TransWorld Airlines
St. Ann, MO08-1989
High School Diploma -
Parkway North High School
Creve Coeur, MO06-1988
Skills
- Office management
- Scheduling
- Calendar management
- Team coordination
- Customer service
- Customer relations
- Vendor engagement
- Inventory management
- Supply management
- Data entry
- Document organization
- Clerical support
- Financial reporting
- Attention to detail
- Time management
- Effective communication
- Mail handling
Affiliations
- Operation Food Search
Timeline
Office Manager
Excel Auto Body
09.2025 - 05.2026
Office Manager
Caliber Collision
06.2023 - 08.2025
Customer Service Representative
Caliber Collision
02.2016 - 06.2023
Office Administrator
Greabel Quality Movers
04.2004 - 2016
Office Administrator
Steiferman Bros
02.1997 - 04.2003
Reservation Specialist - Reservations
TransWorld Airlines
High School Diploma -
Parkway North High School