Katrientje Davis
Peculiar
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Specialist Digital Correspondence
Empower
Overland Park, KS
10.2015 - Current
- Retirement Plan Call Center Representative
- Provided support via phone, email, and chat channels, ensuring timely responses to inquiries.
- Provide quality customer service across all clients
- Trained on all plans. Including Core, Government, Institutional, NFP, and L&M
- Provided expert guidance on complex retirement products, ensuring accurate information dissemination to clients.
- Followed all company policies and procedures to deliver quality work.
Legal Secretary
Cathleen A. Shine Attorney at Law
Harrisonville, MO
03.2014 - 09.2015
- Managed scheduling and calendar coordination for attorney, optimizing time management.
- Drafted legal documents, ensuring compliance with procedural requirements and accuracy.
- Maintained case files and documentation, facilitating efficient retrieval and organization.
- Transcribed dictated letters.
- Preparing documents to be submitted to courts and government agencies.
- Maintained detailed record of expenses and payments for billing.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Maintained and ordered office supplies.
- Communicated with clients to provide updates on case progress and gather necessary information.
Customer Care Associate
HomeAdvisor
Lenexa, Kansas
10.2012 - 12.2013
- Managed high volume of calls, ensuring timely and accurate responses to client needs.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated conflict resolution by actively listening and providing tailored solutions to customers.
Customer Service Representative
GE Capital Retail Bank
Merriam, Kansas
11.2007 - 09.2012
- Promoted from Customer Service Representative
- Provided support via phone ensuring timely responses to inquiries.
- Trained new staff on customer service protocols and technical troubleshooting methods.
- Handling escalated customer calls regarding credit accounts.
- Participated in team development of secure website communications.
- Identified areas for improvement within the help desk department, implementing strategies to enhance service quality.
- Contributed to the development of a comprehensive knowledge base, assisting peers in resolving common problems efficiently.
Education
Associate of Arts - General Studies
Metropolitan Community College – Longview
Lee’s Summit, MissouriParalegal Certificate - ABA Approved
Johnson County Community College
Overland Park, KansasSkills
- Maintained high quality scores
- Efficiently addressed numerous participant inquiries
- Efficient call handling
- Meeting coordination
- Secure management of confidential records
- Clear verbal communication skills
- Business letter composition
- Customer service expertise
- Expert problem solving
- Analytical thinking
- Documentation management
- Organizational skills
- Attention to detail
- Teamwork and collaboration
- Self motivation
- Time management
Certification
Series 6 and 63 Licenses
Timeline
Specialist Digital Correspondence
Empower
10.2015 - Current
Legal Secretary
Cathleen A. Shine Attorney at Law
03.2014 - 09.2015
Customer Care Associate
HomeAdvisor
10.2012 - 12.2013
Customer Service Representative
GE Capital Retail Bank
11.2007 - 09.2012
Paralegal Certificate - ABA Approved
Johnson County Community College
Associate of Arts - General Studies
Metropolitan Community College – Longview