Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
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Katie Robinson

Doniphan

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced with inventory management and warehouse operations, ensuring seamless workflow and accurate stock levels. Utilizes strong organizational skills and attention to detail to maintain optimal inventory accuracy. Track record of effective teamwork and problem-solving in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Supply/Warehouse Inventory Associate

Koozie Group
08.2023 - Current
  • Bolstered customer satisfaction ratings through diligent adherence to established quality standards when handling products.
  • Improved overall warehouse performance with continuous assessment of workflows for areas needing improvement or adjustments.
  • Facilitated timely delivery of products by coordinating closely with transportation providers on pick-up schedules.
  • Enhanced warehouse efficiency by implementing inventory control systems and procedures.
  • Aided in loss prevention efforts by conducting thorough investigations into missing or damaged inventory items.
  • Expedited the receiving process by accurately recording incoming shipments into the inventory management system.
  • Streamlined inventory tracking with regular audits and updates to the inventory management system.
  • Supported accurate order fulfillment through diligent verification of product specifications against customer requirements.
  • Upheld company values and culture by consistently demonstrating a strong work ethic, professionalism, and dedication to quality service.
  • Optimized storage space utilization by strategically organizing products according to size, weight, and frequency of use.
  • Minimized discrepancies in stock levels by promptly reporting any observed discrepancies or potential issues to supervisors.
  • Strengthened cross-functional communication by working collaboratively with other departments such as sales, purchasing, and logistics.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Sorted and delivered materials to different work areas and staff.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.

Bookkeeping Assistant

Robinson's Transportation LLC
02.2022 - Current
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Maintained inventory of office supplies and placed orders.
  • Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Generated financial reports and summaries for management review.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.

Bartender/Server

Scotty's Brewhouse
03.2018 - 07.2019
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bank Teller

People's Community Bank
01.2016 - 07.2017
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Counted and packaged currency and coins.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Placed orders for customer checks and verified starting numbers.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Provided customer records, account statements and copies of checks.
  • Assisted with training of new tellers on policies and procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Factory Production Worker

Mid Continent Steel And Wire
05.2013 - 02.2016
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Operated 5 machines proficiently and in compliance to safety standards.
  • Carefully packaged finished products and prepared for shipment.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Utilized hand tools and power tools to assemble products, practicing safety measures.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Coached fellow workers to operate machines properly and comply with safety procedures.
  • Inspected and adjusted work performed to meet expectations.

Server

Aunt B's Restaurant
11.2006 - 01.2013
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported needs of almost - person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality

Education

High School Diploma -

National High School

Skills

  • Guest relations expertise
  • Sales experience
  • Precision in order fulfillment
  • Invoice calculation
  • Skilled in delivering exceptional hospitality experiences
  • Efficient cash transactions
  • Results-driven performance analysis
  • Financial reporting
  • Excel skills
  • Diligent and trustworthy

Timeline

Supply/Warehouse Inventory Associate

Koozie Group
08.2023 - Current

Bookkeeping Assistant

Robinson's Transportation LLC
02.2022 - Current

Bartender/Server

Scotty's Brewhouse
03.2018 - 07.2019

Bank Teller

People's Community Bank
01.2016 - 07.2017

Factory Production Worker

Mid Continent Steel And Wire
05.2013 - 02.2016

Server

Aunt B's Restaurant
11.2006 - 01.2013

High School Diploma -

National High School

Personal Information

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