Catherine Currie
Saint Peters
Summary
Multi-talented customer service professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills; motivated to learn, grow and excel.
Overview
17
17
years of professional experience
Work History
House Cleaner
Self Employed
Saint Charles
06.2018 - Current
- Establish and maintain clean and comfortable environments in residential homes by general home deep cleaning
- Determine best courses of action for small cleaning company based on market trends and demands
- Provide elite customer service to over 25 customers per month
- Promote business via social media to generate leads and maximize brand identity
- Oversee business budget, planning and administration to handle financial needs
House Cleaner
Linda Rombach Personalized Cleaning LLC
Saint Charles
09.2013 - 05.2018
- Kept home entryway glass clean and polished for professional presentation
- Disposed of trash and recyclables each day to avoid waste buildup
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Delivered quality customer service to address urgent needs and cleaning requests
- Used time management and efficient cleaning methods to meet deadlines
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Specialized in working with industrial cleaning products within strict safety procedures
- Trained and guided team members to maintain high productivity and performance metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Collections Agent
Financial Asset Management Systems
Saint Charles
02.2012 - 08.2013
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Reached out to approximately 160 account holders daily.
- Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained compliance with fair debt practices and regulatory guidelines.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Lead Server
TGI Fridays
Saint Charles, MO
11.2008 - 05.2013
- Oversaw dining room operations to ensure smooth service flow.
- Trained new servers on menu knowledge and customer service techniques.
- Assisted guests with menu selections and dietary restrictions.
- Led team meetings to discuss daily specials and service updates.
- Provided exceptional service to high volume of daily customers.
- Worked with management to coordinate special functions and events.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
Education
High School Diploma -
Saint Charles West High School
Saint Charles, MO05-2002
Skills
- Data Entry
- Communications
- Problem resolution
- Organization
- Customer service
- Attention to detail
- Time management
- Communication skills
- Client relationship management
- Task prioritization
Timeline
House Cleaner
Self Employed
06.2018 - Current
House Cleaner
Linda Rombach Personalized Cleaning LLC
09.2013 - 05.2018
Collections Agent
Financial Asset Management Systems
02.2012 - 08.2013
Lead Server
TGI Fridays
11.2008 - 05.2013
High School Diploma -
Saint Charles West High School