Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Katie Christeson

Holts Summit

Summary

Compassionate professional with a background in social and human service assistance. Skilled in providing support to diverse populations, including individuals with disabilities and those in need of mental health services. Strengths include effective communication, crisis intervention techniques, and the development of personalized care plans. Successfully improved client well-being and facilitated community resource connections in previous roles.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shelter Advocate

Rape & Abuse Crises Service
Jefferson City
03.2025 - Current
  • Delivered crisis intervention support to individuals facing trauma.
  • Facilitated safety planning and resource navigation for clients.
  • Maintained accurate documentation of client interactions and services provided.
  • Cultivated trust and communication through relationship development with clients.
  • Participated in training sessions to enhance advocacy skills and knowledge.
  • Completed reports and documentation accurately and within deadlines.
  • Coordinated referrals and connected individuals with pertinent community resources.

Correctional Officer

Potosi Correctional Center
Potosi
05.2023 - 09.2024
  • Monitored inmate behavior to uphold safety and security within facility.
  • Conducted regular area inspections to ensure regulatory compliance.
  • Maintained accurate records of inmate activities for reporting purposes.
  • Collaborated with staff to develop and implement rehabilitation programs.
  • Enforced facility rules to foster a safe environment for all individuals.
  • Inspected cells and performed random searches of common areas.
  • Utilized de-escalation techniques and restraints to manage unruly inmates.
  • Identified potential threats and effectively defused conflicts.

Customer Service Representative

Verizon Wireless
Potosi
01.2023 - 05.2023
  • Resolved customer complaints by providing timely solutions and support.
  • Assisted customers with account inquiries and service-related issues efficiently.
  • Processed customer orders and account changes, ensuring accuracy and speed.
  • Educated customers on product features and promotions to boost engagement.
  • Collaborated with team members to improve overall customer service delivery.
  • Utilized company software to track interactions and manage accounts effectively.

Education

High School Diploma -

Potosi High School
Potosi, MO
05-2021

Skills

  • Crisis intervention
  • Resource navigation
  • Client documentation
  • Safety planning
  • Conflict resolution
  • Client advocacy
  • Effective communication
  • Trust building
  • First aid training
  • Reliability
  • Adaptability and flexibility
  • Incident reporting
  • Team collaboration
  • Safety enforcement
  • Retail support
  • Professional demeanor
  • Active listening
  • Empathy and patience
  • Child supervision

Affiliations

  • Volunteering at a pregnancy research center

Certification

  • Certificate from TOP (Teen Outreach Program)

References

References available upon request.

Timeline

Shelter Advocate

Rape & Abuse Crises Service
03.2025 - Current

Correctional Officer

Potosi Correctional Center
05.2023 - 09.2024

Customer Service Representative

Verizon Wireless
01.2023 - 05.2023

High School Diploma -

Potosi High School

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Katie Christeson