Triathlon, Endurance running, Theater, Italian Language (conversational)
Katie Brady
St. Louis
Summary
Revenue-focused SaaS leader with a proven track record of scaling account management teams, driving customer retention, and expanding recurring revenue streams. Currently managing a $25M ARR portfolio at Cvent while leading and developing a high-performing team of nine Account Managers supporting a national customer base. Consistently exceeds quota and improves renewal performance through strategic forecasting, revenue planning, and strong client partnerships. Skilled in building collaborative teams that deliver long-term customer value.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director, Account Management
Cvent
01.2025 - Current
- Promoted to Director to lead a domestic Account Management organization responsible for $25M in Annual Recurring Revenue.
- Manage and develop a team of 9 Account Managers supporting enterprise and mid-market customers across the United States.
- Finished 2025 at 106% to quota, exceeding revenue and retention targets.
- Own forecasting, renewal strategy, and expansion planning across the team’s full customer portfolio.
- Partner with executive leadership on revenue strategy, pipeline visibility, and retention initiatives.
Senior Manager, Account Management
Cvent
10.2023 - 12.2024
- Led the largest Account Management team in the company with 8 direct reports and responsibility for $19M ARR.
- Finished 2023 at 100% to quota and 2024 at 96%.
- Retained 96% of customers versus a company goal of 85%.
- Increased renewal dollars by 24% year over year.
- Delivered forecasting and revenue insights to senior leadership.
Manager, Account Management
Cvent
10.2021 - 09.2023
- Led a virtual team of 7 Account Managers managing over $14M in revenue.
- Exceeded annual goal in 2022, finishing at 103% to quota.
- Part of the company’s highest revenue-generating sales organization with $1.9M YoY growth.
Team Lead, Account Management
Cvent
01.2020 - 09.2021
- Oversaw $13M in annual recurring revenue.
- Managed a team of 5 Account Managers focused on customer success and retention.
- Implemented a strategic account plan that produced a 96% renewal retention rate.
Account Manager
Cvent
02.2019 - 01.2020
- Managed and renewed contracts across 100 customer accounts.
- Grew client revenue by 20% year over year.
- Identified expansion and cross-sell opportunities to increase recurring revenue.
Sales & Account Manager
Radius Travel
12.2017 - 12.2018
- Sold software platforms to global travel agencies.
- Closed $100M in new business in Q1 2018.
- Finalized the highest-revenue contract in the prior two years.
- Delivered 110% of annual sales goal.
Managing Director (Consulting Role)
The Ritz-Carlton
09.2012 - 12.2017
- Consulted with 25 domestic Ritz-Carlton properties on operational and revenue strategy.
- Generated $1.2M in ancillary revenue in 2016.
- Managed departmental budgets and operational forecasting.
- Developed initiatives that improved guest retention and satisfaction across properties.
- Recognized as Employee of the Year in 2012.
Education
B.A. - Psychology
Truman State University
Kirksville, MOSkills
- SaaS Account Management
- Revenue Growth & Expansion Strategy
- Annual Recurring Revenue (ARR) Ownership
- Forecasting & Pipeline Management
- Customer Retention & Renewals
- Salesforce Proficiency
Certification
- IES' Women in Sales Leadership Forum Graduate
- USATF Certified Running Coach
Interests
Timeline
Director, Account Management
Cvent
01.2025 - Current
Senior Manager, Account Management
Cvent
10.2023 - 12.2024
Manager, Account Management
Cvent
10.2021 - 09.2023
Team Lead, Account Management
Cvent
01.2020 - 09.2021
Account Manager
Cvent
02.2019 - 01.2020
Sales & Account Manager
Radius Travel
12.2017 - 12.2018
Managing Director (Consulting Role)
The Ritz-Carlton
09.2012 - 12.2017
B.A. - Psychology
Truman State University