Kati Hulsey
Bourbon,MO
Summary
Accomplished Dispatcher with extensive experience at Franklin County 911, adept in prioritizing emergency calls and enhancing response times. Skilled in customer service and data entry, demonstrated through effective decision-making and active listening. Proven ability to manage high-stress situations, ensuring seamless coordination and support for first responders.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispatcher
Franklin County 911
09.2010 - Current
- Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch police, fire, and EMS units, while documenting details in a computer aided dispatch system.
- Relay up-to-date or real-time information to first responders via radio responses and/or telephone, as they're responding to their calls
- Maintaining accurate records of all dispatched calls coming in and going out of the center, ensuring proper documentation for future reference, in case needed.
- Follow established protocols for professional handling of emergency situations.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
911 Dispatcher
Crawford County E-911 Communications
10.2004 - 09.2010
- Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch police, fire, and EMS units, while documenting details in a computer aided dispatch system.
- Relay up-to-date or real-time information to first responders via radio responses and/or telephone, as they're responding to their calls
- Maintaining accurate records of all dispatched calls coming in and going out of the center, ensuring proper documentation for future reference, in case needed.
- Follow established protocols for professional handling of emergency situations.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
Education
No Degree -
Pensacola Christian College
Pensacola, Fl.08-2002
High School Diploma -
Meramec Valley Christian School
Bourbon, Mo.05-2002
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Updating logs
Certification
- Certified Public-Safety Telecommunicator (CPT) - Association of Public-Safety Communications Officials (APCO).
- Emergency Police Dispatcher (EPD) - National Academies of Emergency Dispatch.
- Incident Command System Certifications, ICS 100, 200, 300, 400, 700, and 800 – Federal Emergency Management Agency.
- Emergency Medical Dispatcher (EMD) - National Academies of Emergency Dispatch.
- Emergency Fire Dispatcher (EFD) - National Academies of Emergency Dispatch.
- CPR/AED Certification
- First Aid Certification
Timeline
Dispatcher
Franklin County 911
09.2010 - Current
911 Dispatcher
Crawford County E-911 Communications
10.2004 - 09.2010
- Certified Public-Safety Telecommunicator (CPT) - Association of Public-Safety Communications Officials (APCO).
- Emergency Police Dispatcher (EPD) - National Academies of Emergency Dispatch.
- Incident Command System Certifications, ICS 100, 200, 300, 400, 700, and 800 – Federal Emergency Management Agency.
- Emergency Medical Dispatcher (EMD) - National Academies of Emergency Dispatch.
- Emergency Fire Dispatcher (EFD) - National Academies of Emergency Dispatch.
- CPR/AED Certification
- First Aid Certification
No Degree -
Pensacola Christian College
High School Diploma -
Meramec Valley Christian School
Similar Profiles
Sierra ParkerSierra Parker
Dispatcher at McDowell County 911 CenterDispatcher at McDowell County 911 Center
Zachary ColeZachary Cole
911 Dispatcher at Panola County E-911911 Dispatcher at Panola County E-911
Brandon CampbellBrandon Campbell
911 Dispatcher at Genesee County 911911 Dispatcher at Genesee County 911