Kathy Jones
MU Health Care
Columbia
25
years of professional experience
Results-driven Administrative Professional experienced in healthcare operations and customer service. Streamlined clinic workflows and ensured compliance, significantly enhancing patient and client satisfaction. Focused on leveraging extensive coordination experience to drive operational efficiency and foster team success within healthcare and customer service sectors.
Work History
Credentialing Specialist
1 Year 1 Month- Managed credentialing and re-credentialing processes for healthcare providers, ensuring compliance with standards.
- Managed provider credentialing process, ensuring compliance with regulatory standards and organizational policies.
- Developed and maintained accurate provider databases, enhancing data integrity and accessibility for stakeholders.
- Collaborated with multidisciplinary teams to streamline credentialing workflows and improve efficiency in processing applications.
Business Coordinator
6 Years 3 Months- Coordinated scheduling of Patient Service Representatives (PSRs) to ensure seamless daily clinic operations, optimizing coverage except on Thanksgiving and Christmas. Managed the hiring and training processes for new staff, approved vacation requests, and maintained accurate timekeeping records in KRONOS. Delivered on-site support during staffing shortages and managed procurement of supplies across three clinic locations to sustain uninterrupted service delivery.
- Coordinated cross-departmental projects, ensuring alignment with organizational goals and timelines.
- Streamlined communication processes between teams, enhancing information flow and collaboration.
- Developed and maintained project schedules, tracking progress and addressing potential delays proactively.
Patient Service Representative
8 Years 9 Months- As a Patient Service Representative, Managed patient check-ins and coordinated return appointments, ensuring accuracy in demographic and insurance information to facilitate seamless patient flow. Maintained clean, organized reception area while delivering exceptional customer service and promptly answering phone inquiries to enhance patient experience. Demonstrated strong multitasking abilities and proficiency in IDX, Rev Cycle, and Power Chart to support clinic operations and improve patient satisfaction.
- Facilitated patient scheduling and appointment management using advanced healthcare software systems.
- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Coordinated communication between patients and healthcare providers to streamline care delivery processes.
Customer Service Representative
3 Years 4 Months- Obtained state agent license in property and casualty insurance to enhance service delivery for clients. Utilized strong listening and communication skills to understand client inquiries and provide precise, detailed information on insurance policies. Honed organizational and decision-making abilities to improve client interactions and service quality.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed policy updates and claims processing using company-specific software systems.
- Trained new representatives on customer service protocols and company policies.
Unit Secretary
7 Years 5 Months- Provided clerical support in fast-paced clinical environment, ensuring seamless operations. Managed patient information while maintaining confidentiality and prioritizing safety. Additionally, Acted as a resource for patients’ family members, providing information and support as appropriate. Collaborating closely with physicians and nurses, I contributed to achieving successful outcomes and delivering exceptional patient care.
- Managed patient admissions and discharge processes to ensure smooth operations.
- Coordinated communication between healthcare teams to enhance patient care delivery.
- Maintained accurate medical records and documentation for compliance with regulations.
Education
High School Diploma
Skills
Provider enrollment
Time management
Credentialing
Rapid system adaptation
Quality assurance
Patient satisfaction
Background checks
Time management
Rapid system learning
Credentialing audits
Patient/customer satisfaction
Team player
Timeline
Credentialing Specialist
MU Health Care
05.2025 - 06.2026Read More
Business Coordinator
MU Health Care
02.2019 - 05.2025Read More
Patient Service Representative
MU Health Care
05.2010 - 02.2019Read More
Customer Service Representative
Shelter Insurance Company
01.2007 - 05.2010Read More
Unit Secretary
Boone Hospital Center
04.2001 - 09.2008Read More
Pius X High School
High School Diploma
Read More