Amanda Schlanker
Festus
Summary
Detail-oriented Medical Billing Specialist with expertise in claim processing and insurance verification. Skilled in ICD-10 coding and effective communication, ensuring accurate billing and timely reimbursement.
Overview
18
18
years of professional experience
Work History
Medical Billing Specialist
Express Medical Billing
Arnold
11.2022 - 10.2025
- Processed medical claims using industry-standard software and tools.
- Reviewed patient accounts for accuracy and completeness of information.
- Communicated with healthcare providers to resolve billing discrepancies.
- Managed claim submissions to ensure timely reimbursement from insurers.
- Maintained up-to-date knowledge of insurance policies and regulations.
- Collaborated with team members to improve billing procedures and efficiency.
- Handled patient inquiries regarding billing statements and payment options.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Adhered to HIPAA regulations when handling confidential patient information.
- Posted charges, payments and adjustments.
- Completed appeals and filed and submitted claims.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Provided customer service support to patients who had questions about their bills or payments due.
- Submitted refund requests for claims paid in error.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Maintained timely and accurate charge submission through electronic charge capture, including billing, and account receivables (BAR) system and clearing house.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Reviewed and verified benefits and eligibility with speed and precision.
- Accurately coded diagnostics and prepared billing statements for patients.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Prepared daily reports summarizing payments received from insurers or other sources.
Front Desk Receptionist
Pain Management Clinic
Festus
02.2018 - 10.2022
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls, addressed inquiries, and directed calls appropriately.
- Collected patient information and verified insurance details efficiently.
- Assisted medical staff by coordinating patient flow and managing waiting times.
- Handled medical records with confidentiality and adherence to regulations.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Input customer data into reservation systems and updated to reflect room changes.
Prep Cook
Cracker Barrel
Herculaneum
06.2007 - 12.2017
- Prepared ingredients by chopping, slicing, and measuring for menu items.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted chefs in cooking meals according to Cracker Barrel recipes and standards.
- Monitored inventory levels and reported shortages to management for timely reordering.
- Followed food safety guidelines to ensure proper handling and storage of ingredients.
- Supported training of new staff on kitchen procedures and best practices for efficiency.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Measured ingredients accurately using measuring cups and spoons.
- Communicated effectively with fellow staff members regarding meal preparations.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Education
Some College (No Degree) - General Studies
Jefferson College
Hillsboro, MOSkills
- Claim processing
- Coding principles
- Insurance verification
- Billing software
- Claims appeals
- Account reconciliation
- Customer service
- Effective communication
- ICD-10 proficiency
- CPT knowledge
- Collections management
- Payment posting
Timeline
Medical Billing Specialist
Express Medical Billing
11.2022 - 10.2025
Front Desk Receptionist
Pain Management Clinic
02.2018 - 10.2022
Prep Cook
Cracker Barrel
06.2007 - 12.2017
Some College (No Degree) - General Studies
Jefferson College