Kathryn Jackson
Pevely
Summary
Dynamic Team Lead at Total Access Urgent Care with a proven track record in coaching and mentoring, fostering a positive work environment, and enhancing team performance. Skilled in conflict resolution and workplace safety, I excel in building relationships and ensuring high-quality care for clients, promoting their dignity and independence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Team Lead
Total Access Urgent Care
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Direct Support Professional
Arrow Senior Living Management
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Cleaner
Green Angel Cleaning
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Activity Aide
St Elizabeth's Adult Daycare
02.2025 - Current
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
- Facilitated community outings for groups of residents, providing opportunities for social integration within the broader community setting.
- Enhanced resident engagement by organizing and leading daily activities tailored to their interests and abilities.
- Promoted mental stimulation for residents with memory-focused activities such as puzzles and trivia contests.
- Assisted in maintaining a safe and clean environment, ensuring all activity areas were organized and properly equipped for scheduled events.
- Managed inventory of recreational supplies to ensure adequate resources were available for all planned activities without exceeding budgetary constraints.
- Supported physical wellbeing of residents by assisting with exercise programs and encouraging participation in activities.
- Reported hazardous conditions to supervisor or nurse to maximize safety and well-being of residents.
- Documented daily activities and intake in nursing notes, care plans and communication books to fulfill state requirements.
- Explained rules for games so all parties understood how to take part in entertainment.
- Coordinated special events such as holiday celebrations or themed parties, creating memorable experiences for both residents and their families.
DSP
Human Support Services
08.2022 - 02.2023
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
DSP
New Beginnings Adult Care
06.2020 - 11.2021
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
LPN - Nursing
Jefferson College
Arnold, MOMedical Assistant -
Online Course
High School Diploma -
Oak Harbor High School
Oak Harbor, WA06.2007
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Schedule management
- Diversity and inclusion
- Relationship building
Certification
CPR/First aid
BLS
Timeline
Activity Aide
St Elizabeth's Adult Daycare
02.2025 - Current
DSP
Human Support Services
08.2022 - 02.2023
DSP
New Beginnings Adult Care
06.2020 - 11.2021
Team Lead
Total Access Urgent Care
Direct Support Professional
Arrow Senior Living Management
Cleaner
Green Angel Cleaning
LPN - Nursing
Jefferson College
Medical Assistant -
Online Course
High School Diploma -
Oak Harbor High School
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