Kathleen Noveshen
KANSAS CITY
Summary
Dynamic Senior Certified Pharmacy Technician with extensive experience at Walgreens, excelling in insurance billing and patient communication. Proven track record of enhancing patient satisfaction through exceptional service and effective problem-solving. Skilled in pharmaceutical calculations and committed to HIPAA compliance, ensuring accuracy and safety in medication dispensing.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
08.2013 - 01.2025
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assistant Store Manager
Half Price Books
05.2005 - 07.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Bachelor of Arts - English Literature
University of Iowa
Iowa City, IA05-1988
Skills
- Immunization administration
- Problem-solving skills
- Insurance billing
- Insurance verification
- HIPAA compliance
- Pharmaceutical calculations
- Medication dispensing
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
Timeline
Senior Certified Pharmacy Technician
Walgreens
08.2013 - 01.2025
Assistant Store Manager
Half Price Books
05.2005 - 07.2012
Bachelor of Arts - English Literature
University of Iowa
Similar Profiles
Caliph SpauldingCaliph Spaulding
Store Manager at WalgreensStore Manager at Walgreens
Aurora BarreraAurora Barrera
Assistant Store Manager at WalgreensAssistant Store Manager at Walgreens
Kyle SwiergoszKyle Swiergosz
Warehouse Associate at WalgreensWarehouse Associate at Walgreens