Summary
Work History
Education
Skills
Management
Timeline
Generic

Kathleen Gaskill

Springfield

Summary

Adept at managing high-stress situations and enhancing customer relationships, I excelled at Bancsource by implementing efficient dispatching procedures and fostering team collaboration. My expertise in database management and exceptional customer service significantly improved operational efficiency.

Work History

Dispatcher

Bancsource
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Team Manager

JPMorgan Chase
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.

Assistant Secretary

Great Southern Bank
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Supported executive team members with scheduling, correspondence, and travel arrangements for optimized time management.

Administrative Assistant

Isuzu Motors
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Purchasing Assistant

First Interstate Bank
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Education

Legal Secretary -

Sawyer Business College
Pasadena, CA

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Schedule management
  • Customer relationship management
  • Routing orders
  • Service coordination
  • Work order management
  • Dispatching field personnel
  • Database management
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Record keeping
  • Emergency protocols
  • Driver communication
  • Processing orders

Management

I enjoy seeing my employees succeed, so they can grow and fulfill their dreams

Timeline

Dispatcher

Bancsource

Team Manager

JPMorgan Chase

Assistant Secretary

Great Southern Bank

Administrative Assistant

Isuzu Motors

Purchasing Assistant

First Interstate Bank

Legal Secretary -

Sawyer Business College

Similar Profiles

CREATE PROFILE
Kathleen Gaskill