Kathleen Elizabeth Pack
Kansas City
Summary
Dynamic and dependable professional with over 20 years of experience in customer service and hospitality, consistently delivering exceptional results in fast-paced environments. Proven ability to foster positive relationships and enhance customer satisfaction through strong interpersonal skills and a commitment to excellence. Eager to contribute expertise in an administrative or customer-facing role that drives organizational success. A proactive approach to problem-solving ensures seamless operations and a positive experience for clients and colleagues alike.
Overview
25
25
years of professional experience
Work History
Restaurant Staff
Chili’s
01.2024 - 01.2025
- Provided friendly and efficient service in a fast-paced dining environment
- Handled customer orders and ensured a clean, welcoming atmosphere
Hospitality Staff
Westbound & Down
01.2017 - 01.2021
- Supported front- and back-of-house operations
- Assisted with events and maintained customer satisfaction
Hospitality Associate
Isle of Capri, Black Hawk, CO
Black Hawk, CO
01.2014 - 01.2018
- Worked in multiple areas of the casino hotel including customer service, food service, and housekeeping
Front Desk Associate
Comfort Suites
01.2012 - 01.2014
- Handled guest check-ins/check-outs and reservation management
- Provided local information and ensured a positive guest experience
Team Member
Arby’s
01.2000 - 01.2012
- Operated registers, prepared food, and maintained restaurant cleanliness
- Trained new employees and provided consistent guest satisfaction
Education
High School Diploma - allied health and professional development
Heritage College
Kansas City, MO01.2012
Skills
- Strong teamwork
- Customer service focus
- Reliability and punctuality
- Cleanliness and hygiene
- Food safety
- Salesmanship
- Strong work ethic
- Customer service
- Multitasking and organization
Additional Information
- Personal Time
- 2022 – 2024
- Took time for personal development and family responsibilities
Timeline
Restaurant Staff
Chili’s
01.2024 - 01.2025
Hospitality Staff
Westbound & Down
01.2017 - 01.2021
Hospitality Associate
Isle of Capri, Black Hawk, CO
01.2014 - 01.2018
Front Desk Associate
Comfort Suites
01.2012 - 01.2014
Team Member
Arby’s
01.2000 - 01.2012
High School Diploma - allied health and professional development
Heritage College