Katherine Steele
Aurora
Summary
Strong ability to learn company programs quickly and efficiently Over five years of Customer Service Experience Quick Study in a Technical Environment Experienced in handling sensitive clientele information Works well independently as well as with others Excellent communication skills Over five years of Sales Experience Self sufficient and solid work background in fast paced environment
Overview
22
22
years of professional experience
Work History
Administration Assistant/CSR
A-plus Car Rental
Folsom, CA
01.2004 - 08.2004
- Solved billing discrepancies
- Managed reservation system, ensuring accuracy in booking details and customer information
- Assisted customers with vehicle selection to enhance overall rental experience.
- Maintained up-to-date knowledge of fleet inventory and vehicle features for customer support.
- Coordinated vehicle maintenance schedules, optimizing fleet readiness and operational efficiency
- Processed rental transactions, handling payments and documentation with attention to detail
- Implemented filing system improvements, streamlining document retrieval processes for staff
- Maintained inventory records of rental vehicles, facilitating timely updates and reporting
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
Overnight Stocking/Logistics
Target
Folsom, CA
10.2004 - 02.2005
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
CSR/Food Preparations
Subway
Folsom, CA
03.2005 - 05.2005
- Assisted customers with menu selection and order customization.
- Handled cash transactions and maintained accurate cash register records.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Prepared food items following health and safety regulations consistently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Floor/Cashier
Blockbuster
Folsom, CA
06.2005 - 07.2005
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer accuracy throughout shifts, minimizing discrepancies.
- Implemented effective merchandising techniques to enhance product visibility.
- Safeguarded company assets by identifying potential theft risks and reporting suspicious activities to management promptly.
- Streamlined checkout process for faster service and better customer experience.
- Resolved discrepancies in end-of-shift cash counts through careful review of transaction records, minimizing losses due to errors or theft from occurring regularly.
- Handled high-volume periods effectively, maintaining accuracy while managing multiple tasks simultaneously.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Customer Service/Cashier
Lowe’s
Folsom, CA
08.2005 - 11.2005
- Assisted customers with product inquiries, enhancing their shopping experience.
- Handled returns and exchanges according to company policies, resolving issues promptly.
- Utilized POS systems for transaction processing and inventory management effectively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Sales Floor/Cashier
Mervyn’s
Folsom, CA
02.2005 - 05.2006
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Collaborated with team members to maintain store cleanliness and organization.
- Resolved customer complaints promptly, fostering loyalty and satisfaction.
- Developed strong relationships with regular customers through exceptional service leading increased loyalty towards the brand.
- Reduced wait times by quickly processing transactions, ensuring a smooth flow at the cashier counter.
- Enhanced store cleanliness, organizing shelves and displays to create an inviting environment.
- Participated in special promotions events or seasonal sales initiatives aimed at boosting revenue generation within the retail space.
- Promoted a positive shopping experience, greeting customers warmly upon arrival at the register area.
- Managed customer returns and exchanges, resolving issues promptly and professionally.
- Assisted customers in locating items, providing product information and recommendations.
Small Animal Maintenance
Pet-Cetera
Edmonton, AB
06.2006 - 01.2007
- Maintained cleanliness and organization of kennel areas for animal comfort and safety.
- Assisted in feeding, grooming, and exercising animals to promote health and well-being.
- Implemented best practices for sanitation protocols to ensure a hygienic environment.
- Supported adoption processes by preparing animals for potential new homes through socialization.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales & Beautician Specialist
Clinique
Ithaca, NY
08.2008 - 12.2009
- Provided exceptional skincare consultations, tailoring treatments to individual client needs.
- Executed a variety of beauty services, including facials, makeup application
- Assisted in product recommendations based on skin type and concerns, enhancing customer satisfaction.
- Adapted quickly to new beauty trends and techniques, ensuring up-to-date service offerings.
- Educated clients on aftercare practices for optimal results from treatments received.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
- Streamlined appointment booking process leading to reduced wait times for clients.
Overnight Stocking/Logistics
Wal-Mart
Ithaca, NY
10.2010 - 12.2010
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Residential Cleaner
Self-employeed
Ithaca, NY
07.2009 - 01.2015
- Utilized effective cleaning techniques and tools to maintain cleanliness in various home environments.
- Assisted clients with special requests, providing customized cleaning solutions to meet individual needs.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Laundered linens, bedding, towels as needed
- Emptied trashcans and transported waste to collection areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Janitor
OPS
Crane, MO
10.2024 - 01.2025
- Operated cleaning equipment to maintain cleanliness and safety standards throughout facilities.
- Performed routine inspections of building areas to identify maintenance needs.
- Assisted in waste disposal processes, ensuring compliance with environmental regulations.
- Collaborated with team members to execute daily cleaning schedules efficiently.
- Trained new staff on proper cleaning techniques and safety protocols.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Deli/Bakery Worker
Walmart
Aurora, MO
11.2025 - Current
- Prepared and baked a variety of bread, pastries following quality standards
- Maintained cleanliness and organization of bakery area to ensure compliance with health regulations.
- Assisted customers with product selection, enhancing overall shopping experience through excellent service.
- Monitored stock levels and rotated inventory to reduce waste and ensure freshness of products.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Worked effectively in fast-paced environments.
- Operated slicing machines to prepare deli meats and cheeses according to customer specifications.
- Maintained cleanliness and organization of deli counter, ensuring compliance with health regulations.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Education
High School Diploma -
Penn Foster
Online12-2026
Skills
- Computer Skills
- Microsoft Word
- Working with Animals
- Food Service
- Cooking and appliance maintenance
- Customer Service
- Handling cash/credit/check transactions
- Able to assess and appropriately handle all customer interactions
- Housekeeping/Cleaning
- Office Management
- Data Entry
- Efficient Typing Skills
Timeline
Deli/Bakery Worker
Walmart
11.2025 - Current
Janitor
OPS
10.2024 - 01.2025
Overnight Stocking/Logistics
Wal-Mart
10.2010 - 12.2010
Residential Cleaner
Self-employeed
07.2009 - 01.2015
Sales & Beautician Specialist
Clinique
08.2008 - 12.2009
Small Animal Maintenance
Pet-Cetera
06.2006 - 01.2007
Customer Service/Cashier
Lowe’s
08.2005 - 11.2005
Sales Floor/Cashier
Blockbuster
06.2005 - 07.2005
CSR/Food Preparations
Subway
03.2005 - 05.2005
Sales Floor/Cashier
Mervyn’s
02.2005 - 05.2006
Overnight Stocking/Logistics
Target
10.2004 - 02.2005
Administration Assistant/CSR
A-plus Car Rental
01.2004 - 08.2004
High School Diploma -
Penn Foster