Summary
Overview
Work History
Education
Skills
High School Positions
Awards/Successes
Timeline
Generic

Katherine Nienhaus

Sweet Springs

Summary

Skilled in efficiently managing customer inquiries and delivering effective solutions. Leveraging strong communication skills, I address concerns and guarantee customer satisfaction. Demonstrated proficiency in problem-solving and conflict resolution, resulting in the creation of positive service experiences.

Overview

4
4
years of professional experience

Work History

Teller

Equity Bank
01.2025 - Current
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.

Server

Applebee's
09.2023 - 09.2024
  • A lot was expected of me within a short amount of time during my first month; however, I was often complimented on how well I handled situations and the fast-paced job alone.
  • Being coachable in learning the detailed POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and practices.
  • Demonstrated strong multitasking and memorization skills by managing multiple tables simultaneously without compromising service quality.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Explained menu items by memory and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff to ensure customer satisfaction.
  • Supported colleagues during peak hours, creating a smooth work environment that enhanced overall productivity levels.

Key Carrier Associate

Dollar General
08.2022 - 10.2023
  • During my time with Dollar General, I was quickly promoted from sales associate to key carrier.
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Contributed in training upcoming employees and being the on shift manager.
  • As the on shift manager, I had access to the safes and their codes, making large deposits, handling large sums of money during closing shifts, transferring money to and from the bank, and supervising large incoming product trucks.
  • Managed employees by delegating tasks and supervising daily operations.
  • Reading and listening to instructions correctly were very important as the corporation was strict on details.
  • Taking phone calls about inquiries or messages was an hourly task during daily shifts.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Barista

Old School Social
11.2021 - 03.2023
  • Being a barista for Old School Social meant being able to handle multitasking every day
  • I was entrusted to work alone for at least 8 hours a shift, so this meant I had various responsibilities to carry out along with my duties of making coffee and beverages
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Retained drink measurements and ingredients of each regular and seasonal beverage.
  • Memorized and mastered the art of coffee-making and recipes for certain homemade sauces and syrups.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Counted down money, submitted deposits, cleaned the shop, and locked up during closing shifts alone.

Server/Front House Lead

Old School Social
04.2021 - 11.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean, welcoming environment for guests, ensuring optimal dining experiences.
  • Oversaw cash handling procedures accurately at the end of each shift.
  • Responsible with relieving the kitchen crew by being a line prep cook, stocking certain products, and cleaning the back kitchen.
  • Multitasked the front duties and assembling each order in the back within a timely manner to ensure quality customer service.
  • Enhanced customer experience by providing exceptional service and promptly addressing concerns.
  • Collaborated with back of house staff to ensure seamless coordination between kitchen and service teams.
  • Executed real-time problem-solving skills in addressing unexpected challenges such as staff shortages, equipment issues or customer complaints ensuring smooth daily operations.
  • Reset tables between guests by restocking low items and wiping down surfaces.

Education

High School Diploma -

Sweet Springs R-7
Sweet Springs, MO
05.2023

Skills

  • Customer Service
  • Organizational Abilities
  • Multitasking
  • Time Management
  • Calm Under Pressure
  • Communication Skills
  • Answering Phone Calls
  • Money Handling
  • Memory Strength
  • Computer Skills
  • Coachable
  • Leadership

High School Positions

  • Cheer Captain: football and basketball
  • FCCLA Member: president, vice president, secretary
  • National Honors Society Member: secretary, treasurer
  • Student Council Member: treasurer
  • Drum Major
  • S-Club Member: treasurer
  • Class Treasurer
  • Front Office Assistant
  • Teacher Assistant

Awards/Successes

  • State bronze medalist for clarinet solo
  • Traveled to state to compete in archery as the top archer in my school
  • Represented towns' FFA soils team at state

Timeline

Teller

Equity Bank
01.2025 - Current

Server

Applebee's
09.2023 - 09.2024

Key Carrier Associate

Dollar General
08.2022 - 10.2023

Barista

Old School Social
11.2021 - 03.2023

Server/Front House Lead

Old School Social
04.2021 - 11.2022

High School Diploma -

Sweet Springs R-7

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Katherine Nienhaus