Katherine Day
St Louis
Summary
Dynamic Insurance Verification Specialist with a proven track record at South City Hospital, ensuring HIPAA compliance and enhancing patient satisfaction through meticulous insurance coverage verification. Skilled in data entry and communication, I excel in resolving disputes and mentoring teams, driving performance while maintaining patient confidentiality and accuracy in records management.
Overview
24
24
years of professional experience
Work History
Insurance Verification Specialist
South City Hospital
03.2000 - 08.2023
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Manager Patient Accounts
South City Hospital
05.1999 - 08.2000
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Academy Of Notre Dame
Belleville, ILSkills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Eligibility determination
- Data entry proficiency
- Data entry and review
- Communication and interpersonal skills
- Coverage and authorizations
Timeline
Insurance Verification Specialist
South City Hospital
03.2000 - 08.2023
Manager Patient Accounts
South City Hospital
05.1999 - 08.2000
Academy Of Notre Dame
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