Katelyn McCawley
MyMichigan Health
Glasgow
5
years of professional experience
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Work History
Receptionist
2 Years 4 Months- Managed multi-line phone system, ensuring prompt and courteous response to all inquiries.
- Coordinated patient appointments, optimizing scheduling efficiency and reducing wait times.
- Maintained accurate patient records using electronic health record systems, enhancing data retrieval processes.
- Facilitated communication between departments, streamlining patient flow and improving service delivery.
- Trained new reception staff on procedures and software applications, fostering a collaborative work environment.
- Oversaw inventory management of office supplies, ensuring timely replenishment and cost control measures were met.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier & Closing Manager
2 Years 10 Months- Processed customer transactions accurately and efficiently at point-of-sale systems.
- Assisted in maintaining organized checkout areas, enhancing customer experience and satisfaction.
- Handled cash, credit, and electronic payments with precision to minimize errors.
- Collaborated with team members to ensure smooth operational flow during peak hours.
- Trained new cashiers on register operations and customer service standards effectively.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma
- Honoree of National Honors Society
Phlebotomy
Skills
Organization skills
Time management
Telephone skills
Appointment scheduling
Typing speed
Phone etiquette
Positive and professional
Multitasking and prioritization
Office supply inventory control
Reception desk management
Call answering and routing
Computer proficiency
Accomplishments
- Recognized by customers and management for expedient and effective service.
- Earned " Super User" in 2025.
- Managed reception and front desk area for 2 years.
- Assisted management with the training of new staff members.
Timeline
Receptionist
MyMichigan Health
05.2024 - 09.2026Read More
Cashier & Closing Manager
Carrow's Supermarket
07.2021 - 05.2024Read More
High Point Virtual Academy of Michigan
High School Diploma
Read More
Penn Foster Career School
Phlebotomy
Read More