Kate Meadows
Festus
Summary
Dynamic Customer Relations Specialist with a proven track record at Compass Health Network, excelling in customer service excellence and HIPAA compliance. Recognized for enhancing patient satisfaction and training new employees, while proficiently managing appointment scheduling and insurance verification. Committed to fostering positive interactions and achieving team goals in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Relations Specialist
Compass Health Network
04.2014 - Current
- 8 years working front desk for dental, primary care and behavioral health service lines.
- 3 years working in central scheduling department including primary care, dental and behavioral health.
- Expanded knowledge on medical/dental terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files, managed multiple schedules and collecting payments.
- Provided exceptional support during high call volume periods, managing multiple lines simultaneously without compromising quality of service.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Regularly exceeded individual performance metrics while contributing positively to overall team goals.
- Assisted in training new employees on company policies, scheduling software, and effective communication techniques, leading to a more cohesive team performance.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Greeted warmly and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Early Childhood Educator
La Petite Academy Inc.
08.2012 - 04.2014
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
Education
No Degree - Early Childhood Education
Jefferson College
Hillsboro, MoHigh School Diploma -
Crystal City High School
Crystal City, MO05-2005
Skills
- Phone and email etiquette
- Appointment scheduling
- Training and mentoring
- Proficient in Dentrix
- Microsoft office
- Payment collection
- Insurance verification
- Customer service excellence
- Organizational skills
- HIPAA compliance
- Data entry
Timeline
Customer Relations Specialist
Compass Health Network
04.2014 - Current
Early Childhood Educator
La Petite Academy Inc.
08.2012 - 04.2014
No Degree - Early Childhood Education
Jefferson College
High School Diploma -
Crystal City High School
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