Katherine McCann
Kansas City,MO
Summary
Organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning and coordinating both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors. Highly motivated with extensive customer service and sales experience.
Overview
5
5
years of professional experience
Work History
Sales & Marketing Coordinator
The Fontaine Hotel
09.2023 - Current
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Streamlined internal communication for increased efficiency between the sales and marketing teams.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Assistant Planner
Confetti Events
08.2021 - Current
- Assist with day-of event execution: setting tables, decorating venues, coordinating processions and speeches, and directing cleanup activities.
- Coordinate with various parties including venue owners, caterers, florists, decorators, DJs, bakers, and delivery and pickup agents.
- Follow and maintain strict schedule of activities for events, including setup and cleanup.
Front Desk Agent
The Fontaine Hotel
07.2023 - 04.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Stylist / Event Lead
Kendra Scott
08.2022 - 08.2023
- Brought brand to life by providing exceptional service, making product suggestions and helping customers build their personal style.
- Built guest connections to grow brand footprint and store performance.
- Shared in-store events and fundraisers with customers to create organization awareness and generate give-back profits.
Brand Manager / Key Holder
Bath & Body Works
05.2019 - 08.2022
- Maintained brand standards through product displays product organization, and store floor-sets.
- Hired and trained new employees, opened and closed store, managed store during shifts, and supported leadership team.
- Interacted with customers to satisfy their needs and provided excellent customer service while driving conversion and using selling techniques to meet daily sales plan.
Education
Associate of Applied Science - Hotel & Lodging Management
Johnson County Community College
Overland Park, KS05.2025
Skills
- Customer Service
- POS Knowledge
- Social Media
- New Hire Orientation
- Staff Management
- Project Management
- Scheduling
- Business Operations
- Store Merchandising
- Vendor Coordination
Timeline
Sales & Marketing Coordinator
The Fontaine Hotel
09.2023 - Current
Front Desk Agent
The Fontaine Hotel
07.2023 - 04.2024
Stylist / Event Lead
Kendra Scott
08.2022 - 08.2023
Assistant Planner
Confetti Events
08.2021 - Current
Brand Manager / Key Holder
Bath & Body Works
05.2019 - 08.2022
Associate of Applied Science - Hotel & Lodging Management
Johnson County Community College
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