Kate Austin
Eureka
Summary
Results-driven professional with extensive experience in management, administration, operations, customer relationships and event coordination. Adept at leading teams, overseeing daily operations, maintaining financial accountability, and optimizing workflows. Experienced in social media management, independent work, and adapts to changing environments with success. Detail-oriented and organized, with a strong ability to multitask and thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant – Construction Industry
Hercules Construction Management
01.2023 - Current
- Assisted in managing administrative tasks, including correspondence with employees, maintaining records, and office organization.
- Created and processed invoices from pay applications, and expense reports ensuring accurate and timely billing.
- Maintained detailed financial records.
- Received, deposited and updated Quickbooks with customer payments.
- Organized and maintained company files, contracts, and project documentation.
- Accounts payable.
Operations Manager / Administrator – Arcade Industry
ECL Gaming Operators
04.2022 - Current
- Managed daily operations, ensuring over 80 arcade machines spanned across 8 locations are functioning properly and troubleshooting and responding to technical issues.
- Provided excellent customer service, assisting clientele with inquiries and resolving concerns.
- Maintained accurate financial records, distributing profit share checks, overseeing money accountability and cash handling procedures.
- Handled administrative duties such as weekly reports, and equipment maintenance scheduling.
- Ordering and maintaining efficient prize inventory.
- Aiding in the design process of new original arcades including prize station design, selection and machine (game) selection and layout.
Business Administrator / Manager
STL Athletic Center
11.2021 - Current
- Managed a team of employees, overseeing training, scheduling, and performance management, hiring, onboarding and training management for new employees.
- Ordered and maintained inventory, ensuring efficient stock levels and fostering vendor relationships.
- Created and maintained staff schedules, ensuring adequate coverage for business needs.
- Managed social media accounts, company website and Reach app to enhance engagement and brand visibility.
- Designed promotional materials using Canva to support marketing initiatives and company programs.
- Organized events and coordinated logistics for successful execution.
- Handled administrative tasks, including payroll processing and record-keeping, cash-handling, deposits, accounts payable and invoicing.
- Worked with local small business owners to create relationships for advertising opportunities within our facility.
Animal Personal Caretaker
Rover
05.2019 - 02.2022
- Provided in-home care to dogs and cats including feeding, walking, and engagement activities.
- Trained puppies on leash, basic commands, and behavior.
- Followed specific feeding and routine tasks provided by pet parents.
- Maintained client relationships for several months at a time.
- Created relationships with pets and pet parents.
- Received a 5 star rating average during my entire Rover career.
Ghost Writer
Word Agents
10.2020 - 08.2021
- Maintained a 5,000 word per month assignment schedule.
- Researched and completed multiple pieces of later published writing in a variety of different subjects.
- Worked alongside team leaders and editors to review and make client requested changes to writing pieces.
- Completed work on tight deadlines with precision.
- Took on challenging assignments and met client expectations.
Private Nanny
Care.com
03.2020 - 03.2021
- Worked in client’s home with two children, providing childcare.
- Made meals, bottles, took care of bathing and personal care for both children.
- Participated and created activities for age-appropriate play and development.
- Maintained household chores and maintenance.
- Worked with an infant and a two-year-old.
- Created relationship with the parents and kept them informed of the children’s schedules and needs.
- Followed rules and guidelines set by parents.
Education
Bachelor’s Degree - Interdisciplinary Studies, Business, Mass Communication, English & Family Studies
Southeast Missouri State University
Skills
- Employee Management & Scheduling
- Ordering & Inventory Management
- Social Media Management
- Intermediate Level Canva Graphic Design
- Event Planning & Coordination
- Machine Troubleshooting & Maintenance
- Customer Service & Client Relations
- Administrative Support & Organization
- Financial Accountability & Invoicing
- Construction Pay Applications
- Extreme Attention to Detail
- Animal Care and Well-Being
- Childcare and Well-Being
Note to Employer
- My current positions have flexible hours, and busy / slow seasons complement each other. This allows me to work 3 positions for one sole business owner with multiple companies. I began working at STL Athletic Center, and as the business owner expanded, I began to take on roles in each of them.
- In my spare time, I have been volunteering at Open Door Animal Sanctuary, and have found so much fulfillment in helping dogs find their forever homes. As a rescue dog mom myself, this has been something I have always felt passionate about. For several years, I worked through Rover and maintained several clients for in-home pet care. In my current positions, I am always looking for opportunities to integrate this passion into my work. I have created an opportunity for Open Door to work with STL Athletic Center to host adoption events, and am really looking for an opportunity to expand in this field. I am extremely organized and can juggle many different responsibilities at once with grace and high success. I believe I can bring that same result to this position.
Timeline
Administrative Assistant – Construction Industry
Hercules Construction Management
01.2023 - Current
Operations Manager / Administrator – Arcade Industry
ECL Gaming Operators
04.2022 - Current
Business Administrator / Manager
STL Athletic Center
11.2021 - Current
Ghost Writer
Word Agents
10.2020 - 08.2021
Private Nanny
Care.com
03.2020 - 03.2021
Animal Personal Caretaker
Rover
05.2019 - 02.2022
Bachelor’s Degree - Interdisciplinary Studies, Business, Mass Communication, English & Family Studies
Southeast Missouri State University