Katarina VanCleave
Joplin
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Candlewood Suites Hotel
Joplin
07.2025 - 03.2026
- Welcomed guests and assisted with check-in and check-out processes.
- Resolved guest inquiries and issues promptly to enhance overall guest experience.
- Fostered high guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Resolved guest complaints in a professional manner.
- Managed reservations using hotel management software efficiently.
- Coordinated housekeeping requests to ensure timely room readiness for guest arrivals.
- Provided information about local attractions and hotel amenities to guests.
- Processed payments and handled financial transactions accurately.
- Maintained cleanliness and organization of the front desk area daily.
BDC Coordinator
Landers Chevrolet Cadillac of Joplin
Joplin
03.2024 - 07.2025
- Coordinated service appointments and customer interactions, ensuring timely support for automotive needs.
- Assisted sales team by providing accurate vehicle information and addressing customer inquiries.
- Organized promotional events to increase dealership visibility and foster community engagement.
- Streamlined communication between departments to improve workflow efficiency.
- Maintained accurate records of customer transactions and service history.
Support Coach
Ozark Oaks
Joplin
01.2023 - 03.2024
- Completed day-to-day duties accurately and efficiently.
- Guided clients through personal development plans and goal-setting strategies.
- Developed tailored resources to support individual client needs and objectives.
- Conducted regular one-on-one meetings with staff members to discuss progress and identify areas for improvement.
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient care activities in electronic health records accurately.
Order Completions
Millers Professional Imaging
Joplin
08.2019 - 12.2022
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Inspected packaged products for quality and compliance with standards.
- Collaborated with team members to maintain efficient workflow on production line.
Cable Assembler
Celtron
Galena
01.2020 - 04.2020
- Assembled cable components following detailed specifications and technical drawings.
- Operated various tools including crimpers, soldering irons, and wire strippers.
- Collaborated with team members to streamline assembly processes and improve efficiency.
- Maintained a clean and organized workspace to ensure safety compliance.
CNA
Joplin Health And Rehab
Joplin
06.2018 - 08.2019
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for residents and staff.
- Documented patient care activities in electronic health records accurately.
- Collaborated with interdisciplinary teams to enhance resident care plans.
- Educated residents on health management and wellness practices effectively.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Customer Service Representative
Alorica
Joplin
04.2016 - 06.2018
- Assisted customers with inquiries and resolved issues using problem-solving skills.
- Managed customer accounts and maintained accurate records in company systems.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Provided feedback to management on recurring issues to enhance processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Some College (No Degree) - Radiology Technologist
Missouri State Southern University
Joplin05-2026
Skills
- Patient care
- Medical terminology
- Electronic health records
- Customer service
- Conflict resolution
- Team collaboration
- Data entry
- Cash handling experience
- Office administration
- Time management
- Appointment scheduling
- Microsoft Excel and PowerPoint
- Excel power pivot
- Basic functions in Excel
Timeline
Guest Service Representative
Candlewood Suites Hotel
07.2025 - 03.2026
BDC Coordinator
Landers Chevrolet Cadillac of Joplin
03.2024 - 07.2025
Support Coach
Ozark Oaks
01.2023 - 03.2024
Cable Assembler
Celtron
01.2020 - 04.2020
Order Completions
Millers Professional Imaging
08.2019 - 12.2022
CNA
Joplin Health And Rehab
06.2018 - 08.2019
Customer Service Representative
Alorica
04.2016 - 06.2018
Some College (No Degree) - Radiology Technologist
Missouri State Southern University