Ka Son (Eddy) Chao
Macao
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Assistant Procurement Manager
Galaxy Entertainment
Macau
07.2023 - Current
- Developed and implemented purchasing strategies to reduce costs, improve quality, and streamline inventory.
- Coordinated with internal departments to determine required materials or services needed for projects.
- Reviewed requisitions from other departments for accuracy prior to issuing purchase orders.
- Participated in meetings with management personnel regarding project specifications.
- Prepared reports on purchasing activity including cost savings achieved through negotiations with suppliers.
- Settled complex new and existing agreements or statements of work, requests for information and requests for proposals.
- Responsible mainly in IT infrastructure, SnS, and Hardwares.
Supervisor of Environmental Service
City of Dreams Macau
Macau
03.2023 - 07.2023
- Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
- Oversaw the disposal of hazardous materials in accordance with local, and federal regulations.
- Collaborated with other departments on cross-functional projects related to environmental services initiatives.
- Evaluated current processes within the department and recommended improvements where necessary.
- Supervised employees and developed training programs to ensure maximum performance.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Macao Branch Leader
Eagle Eyes Analytics (First Gold)
Macao, Hong Kong, Cambodia, Myanmar, UK, US
08.2020 - Current
- Project Management
- Report Preparation/ Time Management/ Written Correspondence
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Established and built customer relationships through targeted outreach and initiatives.
- Reviewed and approved vendor invoices.
- Proactively participated in international meetings and helped create new practices
- Consistently met my short and long-term targets (Example: Algo- Trading)
- Responded to emails, and weekly risk management meeting with Wall Street risk management specialist
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Planned work schedules to maintain adequate staffing levels.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Managing Director
萬昌國際有限公司 (綠色回收業務)
04.2018 - 06.2020
- Cultivated deep understanding of market, customer and competitor landscapes to identify growth opportunities.
- Negotiated pricing using discretion to build profitable portfolio.
- Conducted independent analysis and assessment to resolve strategic issues.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Engaged in market analysis to help clients develop industry-aligned compensation packages.
- Handled customer complaints with empathy and composure
- Food Waste Recycling and Solar Panels Services.
- Evaluated performance management systems and devised improvements to strengthen controls and optimize results.
- Fostered strong internal and external networks to achieve business objectives.
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
- Broke down strategic problems and analysis to provide insights and recommendations.
Senior Corporate Investigator
Galaxy Entertainment
01.2015 - 11.2018
- Statistical analysis on all casino activities in gaming and non-gaming (Example: Retail, Hotels, F&B, Housekeeping, Transportation, Training, Engineering, Vendors Checking, etc.)
- Cross- communicated with departments, gave out briefing sections, refining departments SOPs
- Assigned and granted permission by the Lui's family, as one of the few people to gain access in monitoring and retaining company’s highly confidential materials (Example: Future Projects, Internal Emails, etc.)
- Cross-property investigation (Rio, StarWorld, Waldo and Presidential, Bayan Tree, Ritz Carlton, JW Marriott, Okura, Galaxy)
- Reported results of investigations with written observations and photographs, and produced final reports.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Maintained organized records of all information and material pertinent to open investigations.
- Completed comprehensive face-to-face interviews with subjects, customers and employers to generate reports to document investigative findings.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Eliminated process discrepancies by accurately investigating organized crime, homicide, fraud and other major crime cases while preparing, submitting and aiding district attorney prosecution cases.
- Reinforced original claims and new findings by securing information such as releases and reports.
- Launched undercover operations to better observe and obtain information on suspects.
- Conducted background investigations for personnel security clearances.
- Compiled and analyzed information regarding gang members and activities.
- Testified under oath in administrative hearings and criminal court cases.
- Liaised with law enforcement agencies to investigate and solve crimes.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
- Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
- Patrolled area undercover to combat organized illegal activities.
Surveillance Operator
StarWorld Casino
04.2014 - 01.2015
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Located tip-hustlers, thieves, public exposure person, and
- Macau Blacklisted
- Hand-to-Hand table gaming win/lost analysis.
- Submitted highly detailed surveillance reports, carefully documenting all activity during shift.
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
- Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
- Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
- Enforced adherence to state gaming regulations and company policies and procedures.
- Monitored establishment activity to proactively identify suspicious behavior.
- Developed log of surveillance observations to track suspicious activity.
- Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
- Reported violations and suspicious patrons to supervisors.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Located individuals engaged in theft, cheating and embezzlement.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Completed daily log of surveillance observations.
Store Manager
Sprint/Nextel Inc
New York
02.2010 - 12.2013
- Issue all purchased orders (invoicing) and repair settlements
- Checking IMEI and CDMA code
- Executed merchandising strategies to support store sales growth.
- Created engaging merchandise presentations to motivate impulse purchases.
- Increased store sales by cross-selling complementary items.
- Supervised cash drawer balances and deposits of store receipts.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Organized new stock for floor placement.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Prepared employee performance appraisals, providing actionable feedback.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Built and maintained strong working relationships with team members.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
Radio Disc Jockey
New York
01.2011 - 11.2013
- Played mix of songs which matched station format and avoided dead air by closely monitoring length of each song.
- Participated in promotional events in local community, met fans and clients and offered professional station representation.
- Found and researched stories and cutting news to maintain accuracy of station.
- Utilized well-developed communication, active listening and engagement skills when interviewing guests, speaking with callers and taking song requests on-air.
- Promoted services on social media and podcast ads.
- Performed sound checks to verify proper equipment operation.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Arts - East Asian Studies
NYS University At Queens College
New York01.2007
Associate of Arts - Business Administration
QueensBorough Community College
New York12.2006
High School Diploma -
Benjamin N. Cardozo High School
New York06.2000
Executive Program - Leadership And Communication
Harvard University
BostonBachelor of Science - Management Science And Information Technology
Pennsylvania State University
Pennsylvania Skills
- Relationship Building
- Performance Reviews
- Operational Reports
- Interviewing and Hiring
- Work Prioritization
- Process Improvement
- Excellent Work Ethic
- Attention to Detail
- Problem-Solving
- Training and Development
- Team Supervision
- Public Speaking
- Project Management
- Staff Development
Additional Information
Honors & Awards
Starworld Casino - Staff of the Month
Galaxy Entertainment Resort - Employee of the Month/ Employee of the Quarter
Queensborough Community College - Dean's Honor List
Certifications & Courses
Econnect - Big Data Analysis (2017) EC7 POS (2018)
Galaxy Entertainment
Information Classification & Data Loss Prevention (2017)
Spot and Avoid Phishing Email Attacks (2018)
Macau Productivity and Technology Transfer Center - Report Writing Workshop (2018)
Timeline
Assistant Procurement Manager
Galaxy Entertainment
07.2023 - Current
Supervisor of Environmental Service
City of Dreams Macau
03.2023 - 07.2023
Macao Branch Leader
Eagle Eyes Analytics (First Gold)
08.2020 - Current
Managing Director
萬昌國際有限公司 (綠色回收業務)
04.2018 - 06.2020
Senior Corporate Investigator
Galaxy Entertainment
01.2015 - 11.2018
Surveillance Operator
StarWorld Casino
04.2014 - 01.2015
Radio Disc Jockey
New York
01.2011 - 11.2013
Store Manager
Sprint/Nextel Inc
02.2010 - 12.2013
Bachelor of Arts - East Asian Studies
NYS University At Queens College
Associate of Arts - Business Administration
QueensBorough Community College
High School Diploma -
Benjamin N. Cardozo High School
Executive Program - Leadership And Communication
Harvard University
Bachelor of Science - Management Science And Information Technology
Pennsylvania State University
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