Dedicated Case Management Supervisor with over 13 years of experience in human services. Expertise in monitoring team performance and implementing effective case management protocols, resulting in improved client outcomes and operational efficiency.
Overview
14
14
years of professional experience
Work History
Part-Time General Worker
Walsworth
Marceline
04.2026 - Current
Collaborated with team members to achieve daily production goals.
Support Coordinator Supervisor
Linn County Senate Bill 40
Brookfield
01.2016 - Current
Monitored team members' work performance to ensure adherence to standards and identify development opportunities.
Facilitated onboarding and training of new hires to enhance integration and comprehension of case management protocols.
Implement new Case Management Protocols.
Track client progress and modify treatment plans to enhance effectiveness.
Conducted audits to identify areas for improvement and ensure accuracy.
Contracted through the Department of Mental Health/ Developmental Disabilities
Children’s Service Worker III
Mo Dept. of Social Services
Brookfield
01.2012 - 01.2016
Conducted assessments and developed service plans to ensure effective ongoing case management
Children’s Division
Education
Bachelor of Science - Child & Family Studies, Minor of Psychology
Northwest Missouri State University
Maryville, MO
05-2012
Skills
Time management strategies
Effective communication skills
Team collaboration
Employee training
Problem solving techniques
Attention to detail
Performance evaluation
Compliance auditing
Resource allocation
Management and organization
Conflict resolution strategies
Conflict resolution
Critical thinking
References
Tammie Henderson, Support Coordinator at Linn County Senate Bill 40
Brenda Hueffmeier, Support Coordinator at Linn County Senate Bill 40
Karen Rojas, Linn County Senate Bill 40 Director
Committees
Linn County Community Connections
Timeline
Part-Time General Worker
Walsworth
04.2026 - Current
Support Coordinator Supervisor
Linn County Senate Bill 40
01.2016 - Current
Children’s Service Worker III
Mo Dept. of Social Services
01.2012 - 01.2016
Bachelor of Science - Child & Family Studies, Minor of Psychology