Karmida Cervantes
Fort Leonard Wood
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Don Quijote Hawaii, where my critical thinking and customer service skills led to increased customer loyalty. My ability to resolve conflicts with empathy and professionalism, while maintaining a detail-oriented approach, significantly enhanced team efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Don Quijote Hawaii
02.2012 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Aiea High School
‘Aiea, HI05-2010
Skills
- Customer service
- Professional appearance
- Detail-oriented
- Housekeeping
- Teamwork
- Cleaning techniques
Languages
German
Pohnpeian
Chuukese
Timeline
Customer Service Representative
Don Quijote Hawaii
02.2012 - 08.2014
High School Diploma -
Aiea High School
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