Karmella Wright

Managed approximately 80 diverse client caseloads, update plans of care, monitor Medicaid and EVV compliance, and track authorizations. Communicate with caregivers, clients, and internal teams to address and resolve service issues promptly. Maintain comprehensive digital documentation using Smartsheet; support onboarding, scheduling, and payroll corrections.

Directed all executive operations, including scheduling, internal communications, and organizational management. Secured over $30,000 in grant funding; developed 12 programs and coordinated 30+ community events. Managed HR, volunteer coordination, and cultivated external partnerships for program growth and sustainability.

Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.

Championed continuous improvement initiatives, fostering a culture of innovation within the organization.

Developed and implemented individualized support plans for families, providing emotional and logistical guidance. Facilitated group sessions in addiction recovery, anger management, and family healing. Coordinated with local agencies to deliver comprehensive resources and care.

Delivered high-quality, multi-channel customer service to diverse clients, managing escalated cases with professionalism. Trained and mentored new staff in customer engagement, software tools, and company policies. Maintained and strengthened key client relationships to support business objectives and workflow efficiency.