Karlena Pierce
Springfield
Summary
Dedicated and customer-focused professional with over 8 years of experience providing exceptional customer service across diverse industries, including fast food, staffing services, and education. Skilled in building positive relationships, resolving customer concerns, managing multiple priorities in fast-paced environments, and maintaining a professional and welcoming atmosphere. Strong communication, problem-solving, and organizational abilities, with a proven commitment to delivering excellent service and supporting team success. Adaptable, dependable, and experienced in working with individuals from a variety of backgrounds while ensuring a positive customer experience.
Overview
15
15
years of professional experience
Work History
Before and After School Care Assistant/Cafeteria
Ava Elementary School
2025.12 - 2026.05
- Assisted in daily activities for students, fostering a safe and engaging environment.
- Supported children with homework and academic tasks, enhancing their educational experience.
- Organized recreational activities, promoting teamwork and social skills among students.
Staffing Specialist
Penmac Staffing
2023.05 - 2025.12
- Collaborated with hiring managers to identify staffing needs and develop recruitment strategies.
- Conducted interviews and assessed candidates to ensure alignment with client requirements.
- Maintained candidate database, updating records and tracking application statuses for accuracy.
- Streamlined onboarding processes to enhance new hire integration and compliance adherence.
Kitchen Staff Member
Chick-fil-A
2020.03 - 2021.03
- Prepared and assembled food items according to Chick-fil-A standards.
- Maintained cleanliness and organization of kitchen area, ensuring compliance with health regulations.
- Collaborated with team members to ensure efficient service during peak hours.
Manager
Chick-fil-A
2016.03 - 2019.12
- Managed daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored team members to enhance performance and maintain operational standards.
- Implemented process improvements that increased efficiency in order fulfillment and service delivery.
- Oversaw inventory management, minimizing waste while maintaining stock levels for optimal service.
Team Member
Panera Bread
2013.01 - 2015.10
- Provided exceptional customer service while handling orders efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in food preparation, and serving.
Team Member
Chick-fil-A
2010.12 - 2012.12
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Ozark High School
Ozark, MO05.2011
Skills
- Customer Service Excellence
- Communication Skills
- Conflict Resolution
- Problem Solving
- Relationship Building
- Multitasking
- Time Management
- Team Collaboration
- Organizational Skills
- Data Entry
- Scheduling & Coordination
- Administrative Support
- Phone & Email Etiquette
- Attention to Detail
- Adaptability
- Microsoft Office Suite
- Record Keeping
- Staff & Client Support
- Fast-Paced Environment Management
Timeline
Before and After School Care Assistant/Cafeteria
Ava Elementary School
2025.12 - 2026.05
Staffing Specialist
Penmac Staffing
2023.05 - 2025.12
Kitchen Staff Member
Chick-fil-A
2020.03 - 2021.03
Manager
Chick-fil-A
2016.03 - 2019.12
Team Member
Panera Bread
2013.01 - 2015.10
Team Member
Chick-fil-A
2010.12 - 2012.12
High School Diploma -
Ozark High School