Karla Shelburne

• Operating the power sprayer and bottle sprayer to ensure the cleanliness and safety of the animals.
• Utilized problem-solving skills to address challenges in animal care or facility maintenance keeping minimal disruption to daily operations
• assisted medical staff when processing animals using proper restraint techniques
• provided animals with mental enrichment by using techniques/toys such as kongs, toppls, and puzzles. Reported back to my supervisors with any concerns.
• Acknowledging behaviors and documenting them in a data base
• Monitored animals for signs of disease, illness, or injury and communicated concerns to medical staff
• Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
• interviewed potential adopters and advised which animals would be the best fit for them.
• Educated visitors and staff on proper animal care and handling.
• Assist co-workers with day to day challenges ranging from, dog walking, cat restraint, taking animals to their proper rooms, correcting signage, etc.

• Conducted meet and greets with new clients before every booking
• Followed pet care instructions, dietary needs, and medication regimens.
• Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety.
• Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
• assured clients'' peace of mind by sending regular updates on their pets, including photos and videos.
• Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.

I was an assistant instructor for the following classes:

• Puppy Prep: puppies from 8-15 weeks of age. Within the class we exposed puppies safely to different sounds, began teaching them basic commands such as their name and safe puppy socialization.
• Family Manners: dogs of any age are being taught/ refreshed on basic commands. We taught owners how to capture behavior, lure a behavior, add cue to a behavior, use a signal marker, and reinforce effectively.
• Canine Good Citizen Prep: this is a preparation class for dogs that want to take the 10 step Canine Good Citizen test. Once a student passed the evaluation they received a certificate from the American Kennel Club.
• Caring Canine Therapy Dog: this classes is for any students that passed the AKC’s CGC evaluation. It introduces dogs and owners to the therapy world and what is expected of them. We covered the different places a therapy dog may work such as schools, hospitals, and assisted living.
• Excellent Engagement: Focuses only on helping owners shift their dog’s attention from cars, other dogs, people etc back to themselves. We covered different games you can use to play with your dog to engage their minds.

In these classes I:

• Tracked student progress,
• frequently checking in with struggling students and identifying root causes of problems.
• Promoted classroom safety, collaboration, and best practices.
• Promoted a positive learning environment by establishing clear expectations
• demonstrated training technique
• answered questions about what tools and techniques we use in our classes

• Greeted incoming customers
• Restocked our merchandise
• opened/ closed cash register
• advertised the business on social media
• Confirmed appointments, communicated with clients, and updated client records.

• Checked-in our students for their classes
• Enrolled new students into our database
• advised students which classes addressed their dogs needs
• Advised our customers which enrichment activities would be most suitable

• Handled personal documents
• Organized office supplies
• Kept track/organized invoices by date and alphabetically
• Work directly under the business/office manager
• Identified and corrected inconsistencies in filing systems for increased accuracy.

• - sanitized and vacuumed our class rooms, boutique, and bathrooms
• - Cleaned up the custodial equipment
• - Restocked paper products and sanitization spray in all the class rooms.