Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karina Merz

Imperial

Summary

Compassionate and detail-oriented professional with extensive experience in customer service and personal care, specializing in nail care and health. Passionate about helping clients feel confident, pampered, and well-cared for through attentive, high-quality service. Known for building strong client relationships, creating a welcoming environment, and tailoring care to individual needs. Eager to grow within a team where I can continue developing my skills and contribute to both the company’s success and my own personal and professional goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fraud Analyst

Citibank
02.2025 - 06.2025
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.

Team Leader

Arby's Restaurant
07.2019 - 02.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Billing Specialist

Verizon Wireless
09.2016 - 02.2019
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.

Education

Nail Technician License -

Crave Beauty Academy
Ballwin, MO
09-2025

GED -

Jefferson College
Arnold, MO
02-2021

Skills

  • Organizational Skills
  • Attention to detail
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Relationship building
  • Sanitation procedures
  • Problem-solving skills

Certification

Basic Life SUpport


SSM Healthcare ST.Louis


Issue date: 11/21/2023

Renew by: 11/2025

ecard code: 2454113637712


Training Center I.D: MO00236

ST.Louis, MO

TC phone: (636) 947-5106

Instructor name: Dale Straatmann

Instructor I.D: 02112307463


Languages

Spanish
Native or Bilingual

Timeline

Fraud Analyst

Citibank
02.2025 - 06.2025

Team Leader

Arby's Restaurant
07.2019 - 02.2025

Billing Specialist

Verizon Wireless
09.2016 - 02.2019

Nail Technician License -

Crave Beauty Academy

GED -

Jefferson College

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