Karina Merz
Imperial
Summary
Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
Arby's
07.2018 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Handled currency and credit transactions quickly and accurately
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering
Billing Analyst
Verizon
04.2015 - 09.2017
- Communicating with clients and other departments, resolving issues, and providing clarifications
- Ensuring clients' billing accounts are set up correctly and according to their requirements
- Maintaining updated records of accounts receivable
- Maintained strict confidentiality with all personal data as per company guidelines.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
Assistant Manager/Key Holder
Earthbound Trading Company
11.2013 - 06.2015
- Assisted in hiring, training, and supervising store staff to ensure operational efficiency and achieve sales targets
- Delivered exceptional customer service, resolved complaints, and trained team members on best practices
- Managed inventory, coordinated stock replenishment, and conducted regular audits
- Oversaw daily operations, including opening/closing procedures and compliance with company policies
- Implemented promotional campaigns and maintained appealing store displays
- Processed transactions, monitored cash flow, and prepared sales reports
Education
High school diploma -
Jefferson Community and Technical College
Arnold, MOSkills
- Organizational Skills
- Assistant Manager Experience
- Problem-solving
- Attention to detail
- Team motivation
- Teamwork and collaboration
- Staff training
Certification
- Basic life support
- November2023 to November2025
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Arby's
07.2018 - Current
Billing Analyst
Verizon
04.2015 - 09.2017
Assistant Manager/Key Holder
Earthbound Trading Company
11.2013 - 06.2015
- Basic life support
- November2023 to November2025
High school diploma -
Jefferson Community and Technical College
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