Karen Gosney
Imperial
Summary
A highly organized and detailed oriented professional seeking an administrative position in higher education. Focused on streamlining office operations to create an exceptional student first experience.
Overview
9
9
years of professional experience
Work History
Enrollment Services Counselor I
St. Louis Community College
08.2023 - Current
- Guide prospective and current students through processes for admission, enrollment and financial aid
- Monitor Event Management Systems (EMS) to coordinate room scheduling for credit and non-credit classes, as well as internal and external rentals
- Manage daily office operations to provide exceptional service to students, faculty, staff and community members
- Facilitate the procurement of goods and services by submitting requisitions, tracking purchase orders, verifying receipt of items and reviewing invoices to submit to accounts payable
- Provide administrative support to the Dean/Director by assisting with special projects and ensuring their timely completion.
Information & Enrollment Assistant
St. Louis Community College
08.2021 - 07.2023
Welcome Specialist
Chesterfield Family YMCA
07.2018 - 07.2021
- Processed membership sales and program registrations using Daxko Operations CRM platform
- Followed up on membership inquiries with outbound calls and emails to drive membership sales
- Connected YMCA members to programs and services to decrease membership terminations
- Served on the YMCA’s Diversity, Inclusion & Global Committee and Women’s Employee Resource Group.
Team Lead
Academy Sports + Outdoors
09.2016 - 07.2018
- Provided excellent customer service by responding to the needs of customers in a timely manner
- Resolved issues with customers by developing amicable solutions for both parties
- Supervised a team of ten employees on maintaining department standards, policies and procedures.
Event Management Associate
University of Missouri
07.2015 - 07.2016
- Served as the primary event manager for assigned sports and external facility rentals
- Led operational meetings with internal and external constituents to coordinate event logistics
- Trained and supervised student interns, volunteers and part-time staff in assigned game day responsibilities.
Education
Master of Science in Education - Leadership
Quincy University
05.2015
Bachelor of Science - Sport Management
Misericordia University
05.2012
Skills
- Excellent interpersonal and communication skills
- Adept with scheduling and organization
- Proficient with event management and project management
- Strong work ethic
Awards
- St. Louis Community College, Commitment to Excellence Award, 2022, 2023
- Misericordia University, Business Administration Faculty Award, 05/2012
Timeline
Enrollment Services Counselor I
St. Louis Community College
08.2023 - Current
Information & Enrollment Assistant
St. Louis Community College
08.2021 - 07.2023
Welcome Specialist
Chesterfield Family YMCA
07.2018 - 07.2021
Team Lead
Academy Sports + Outdoors
09.2016 - 07.2018
Event Management Associate
University of Missouri
07.2015 - 07.2016
Master of Science in Education - Leadership
Quincy University
Bachelor of Science - Sport Management
Misericordia University
Similar Profiles
Neil L. MicnheimerNeil L. Micnheimer
Adjunct Instructor at St. Louis Community CollegeAdjunct Instructor at St. Louis Community College
Ryan McKennaRyan McKenna
Government and Community Relations Liaison at St. Louis Community CollegeGovernment and Community Relations Liaison at St. Louis Community College
Ricardo GarzaRicardo Garza
STLCC Men's Coach at St. Louis Community CollegeSTLCC Men's Coach at St. Louis Community College