Hard working, fast learner, detailed oriented, dedicated true team player. Works well as a team or individually. Strive for success in any task given. Goal-oriented.
Overview
37
37
years of professional experience
Work History
Patient Financial Counselor
North Kansas City Hospital
06.2024 - Current
Educated patients on financial assistance programs and insurance options to enhance understanding of coverage.
Facilitated payment plan arrangements, improving patient access to necessary healthcare services.
Collaborated with healthcare providers to streamline billing processes and resolve patient inquiries efficiently.
Patient Account Representative II
Urgent Care Liberty Hospital
01.2019 - 04.2024
Successfully managed to make sure all Urgent Care payments were posted daily in both Agility and Nextgen software. Reconcile all out of balance accounts. Find missing payments. Work credits. Refunding patient or Insurances. Send out final billing notices to patients. Create a spreadsheet of accounts over 90 Days to send to the Collection agency. End of month responsibility to reconcile all billing for Workers Comp claims, by email, or print and mail claims to the employers. Follow up on denied or nonpayment work comp charges.
Supervisor
Lincare Holdings, INC-Kansas City, MO
05.2008 - 12.2017
Successfully managed overseeing all Primary and Secondary Insurance Patient Account Representatives except for Medicare. Started as a Cash poster, switched to working patients’ primary insurances for denied claims. Promoted to lead, then Supervisor. Responsible for Insurance verifications, pre-Auths for Diabetic and DME supplies. Payer contract amounts. Built a positive, trusting relationship with Team. Achieved monthly goals.
Office Manager
Dr. Kay Barney-Parkvile, MO
05.1989 - 09.2007
Successfully managed the daily patient scheduling, insurance verifications, referrals, taking patient payments. Working with all insurances to ensure on time payments. Experience with billing Missouri Medicaid. Posting all payments received daily. Managed the Doctors schedule.