Summary
Overview
Work History
Education
Skills
Relocation
Timeline
Generic

Kamisha Grant-Love

St. Louis

Summary

I am highly motivated and progress-focused with a long-standing background in this industry. With a track record of initiative and dependability. I have devised strategic initiatives which I believe will prove valuable to your company. Throughout the course of my career, I have perfected my Time Management and Leadership abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects and proficiency. In my previous role, I contributed to decision-making, leadership and problem solving toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong organizations talents. I enjoy brainstorming sessions which allow me to coordinate activities to achieve a common goal.

Professional networking specialist with strong background in routing and network management. Proven ability to analyze and solve complex network issues, ensuring seamless connectivity and optimal performance. Strong focus on team collaboration and achieving results, adapting to changing needs with reliability. Skilled in troubleshooting, configuration, and network security, valued for both technical expertise and effective communication.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced with handling customer inquiries and resolving issues efficiently. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of building strong relationships and ensuring customer loyalty.

Overview

14
14
years of professional experience

Work History

Router/Customer Service Liaison

First Student
08.2024 - Current
  • A school bus router is responsible for designing, composing, and scheduling new and ongoing bus routes and field trips.
  • Maintaining a computerized database of school bus route and scheduling information, assisting in routing and scheduling, and serve as a liaison between parents, schools and drivers.
  • Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing accurate information.
  • Served as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional customer service.
  • Communicated effectively with students, parents, and school staff regarding pick-up/drop-off times and any changes to the schedule.
  • Collaborated with school administrators to address any concerns or issues related to transportation services.
  • Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency.
  • Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email.
  • Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations.
  • Conduct regular meetings with drivers to address any concerns or challenges they may be facing on the job.
  • Maintained a high level of professionalism and customer service during all interactions with customers.
  • Resolved XX% of customer issues on the first call, minimizing escalations and improving customer satisfaction.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality work standards.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
  • Managed high call volumes while maintaining a professional and empathetic demeanor with customers.
  • Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Office Administrator

Missouri Department of Corrections-Probation and Parole
11.2023 - 08.2024
  • My job duties were to complete Probation Violations, Citations, Warrant etc.... more for the clients who are supervised at our facility.
  • I also filed warrants as well as conducted drug screenings, home visits etc.
  • I had had daily correspondences with the courts regarding the clients we supervise and the new clients being released to our facility.
  • I also run the clients names in Mules/Rejis to check for outstanding violations as well.
  • I assisted in finding food, housing and drug programs for newly released clients.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Clerk/Union Steward

United States Postal Service
08.2011 - 11.2023
  • Filing grievances for employees and following through the process at times leading to Arbitrations If not settled with Management in a timely manner.
  • Conducting Pre-Disciplinary Interviews between management and employees, making sure Management as well as employees abide by the contract.
  • Conducting Fit for Duty alcohol and drug testing on suspected employees who may be under the influence.
  • Helping employees with workers' compensation, helping displaced people be brought back to work after being placed on leave due to things such as attendance as well as making them whole (unpaid wages) by filing the necessary paperwork.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Maintained accurate records related to member concerns, grievances filed, resolutions achieved, and other pertinent data for future reference or analysis purposes.
  • Improved labor relations by mediating disputes and promoting a supportive work environment.
  • Maintained compliance with union contracts through careful review and communication of relevant information to members.
  • Provided guidance to fellow stewards in handling challenging situations or navigating difficult decisions within their roles as representatives of their peers.
  • Protected worker''s rights by advocating for appropriate health and safety measures within the workplace.
  • Promoted collaboration between union members and management, fostering a positive workplace culture.
  • Negotiated favorable agreements for union members by participating in collective bargaining sessions.
  • Enhanced the visibility of the union''s mission, values, and accomplishments by regularly updating communication materials such as newsletters, websites, or social media channels.
  • Assisted in the resolution of conflicts involving both union members and non-union employees, maintaining harmony in the workforce.
  • Enhanced member satisfaction by addressing grievances promptly and effectively.
  • Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.
  • Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
  • Ensured fair treatment of all workers through diligent investigation of labor practices and potential violations.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.

Education

High School Diploma -

Central Visual & Performing Arts
St Louis, MO
05-1996

Skills

  • Microsoft Office
  • Microsoft Excel
  • Management
  • Customer Service
  • Project Management
  • Leadership
  • Microsoft Word
  • Time Management
  • Communication
  • Contract Management
  • Database
  • Customer Satisfaction
  • Microsoft Outlook
  • Data Entry
  • Employee Training
  • Scheduling
  • Liaison
  • Interviewing
  • Coordination
  • Hiring
  • Performing Arts
  • Visual Arts
  • Conflict Resolution
  • Routers
  • GPS
  • Licensing
  • Decision Making
  • Scanning
  • Collaboration
  • Efficiency
  • Brainstorming
  • Route Planning
  • Meeting Facilitation
  • Tracking Systems
  • Professionalism
  • Zoom
  • Transportation Services
  • Logistics Operations
  • Standard Operating Procedure (SOP)
  • Prioritization
  • Escalation Management
  • Business Improvement
  • Training Process
  • Dispatch Software
  • Large Goods Vehicle
  • Records Tracking
  • Parts Locator
  • Grievance Arbitration
  • Grievance Management
  • Workers' Compensation Claims
  • Remote Access
  • Wireless networking
  • Routing protocols
  • Customer service
  • Teamwork and collaboration
  • Problem-solving abilities
  • Attention to detail
  • Decision-making
  • Customer relations
  • Dispatching
  • Microsoft office
  • Route planning
  • Conflict resolution

Relocation

Orlando, FL

Kissimmee, FL

Timeline

Router/Customer Service Liaison

First Student
08.2024 - Current

Office Administrator

Missouri Department of Corrections-Probation and Parole
11.2023 - 08.2024

Clerk/Union Steward

United States Postal Service
08.2011 - 11.2023

High School Diploma -

Central Visual & Performing Arts

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Kamisha Grant-Love