KAMERON J. BENTLEY
St. Louis,MO
Summary
Positive, adaptable individual with aptitude for problem-solving and passion for technology. Possesses foundational understanding of networking and system administration, along with proficiency in troubleshooting hardware and software issues. Committed to leveraging skills to optimize system performance and enhance user experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
On-Site IT Support Engineer
Essential Network Technologies
05.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
SEC Game Day Technician
Catapult
09.2024 - 10.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Enhanced team productivity with thorough training on new technologies and procedures.
IT Field Technician
TekONE Solutions
04.2024 - 05.2024
- Install and set up IoT devices according to manufacturer guidelines and technical specifications
- Install, terminate, and test network cables, including twisted pair copper cables and fiber optic cables, using appropriate tools and techniques
- Provide status updates and reports to project managers regarding the progress of configuration and cabling tasks, as well as any issues encountered and their resolutions
ATM INSTALL /REMOVAL SPECIALIST
07.2023 - 10.2023
- Executed comprehensive ATM services such as, deployment and retrieval of ATMs, showcasing expertise in both installation and removal processes
- Additionally, adept at enhancing ATM aesthetics and functionality through the installation of toppers
- Executed routine maintenance and troubleshooting tasks to ensure optimal performance of ATMs, minimizing downtime and enhancing customer satisfaction
- Fostered positive relationships with clients through effective communication, addressing concerns promptly, and providing exceptional customer service
Education
IT Support Program - CompTIA A+, windows sever 2019, and Google IT support materials
Per Scholas
St. Louis, MO04.2024
Cyber Security Program
CyberUP
St Louis, MO04-2025
Associate Degree - Business Administration
St.Louis Community College
St. Louis, MOSkills
- Virtualization Technologies
- Cloud Computing
- End User Support
- Technical Troubleshooting
- Hardware Installation
- Software Configuration
- Network Troubleshooting
- MAC OS
- IT Asset Management
- Windows Server 2019
- System Administration
- VoIP Systems
- Active Directory
- Remote Desktop Support
- Help Desk Support
- Server Management
Certification
- CompTIA A+
- Google IT
- Google CyberSecurity (expected)
- CompTIA Security+ (expected)
Projects
Active Directory Home Lab - Oracle Box, Windows OS Installation on macOS using VMware, Graphic Design with Procreate
Timeline
SEC Game Day Technician
Catapult
09.2024 - 10.2024
On-Site IT Support Engineer
Essential Network Technologies
05.2024 - Current
IT Field Technician
TekONE Solutions
04.2024 - 05.2024
ATM INSTALL /REMOVAL SPECIALIST
07.2023 - 10.2023
- CompTIA A+
- Google IT
- Google CyberSecurity (expected)
- CompTIA Security+ (expected)
IT Support Program - CompTIA A+, windows sever 2019, and Google IT support materials
Per Scholas
Cyber Security Program
CyberUP
Associate Degree - Business Administration
St.Louis Community College
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