Kamden Tenshler
Wentzville
Summary
Skilled Drain Technician with a proven track record at STL Plumbing Drains and Jetting, adept in pipe soldering and exceptional customer service. Enhanced business growth by exceeding service targets and establishing strong supplier relationships. Demonstrated expertise in sewer line maintenance and a commitment to safety, significantly improving client retention through effective communication and follow-up.
Resourceful Car Wash Manager with a knack for completing tasks efficiently and maximizing productivity. Possess specialized skills in operational management, customer service excellence, and staff training that ensure smooth and profitable operations. Excel in communication, problem-solving, and leadership, driving teams to deliver exceptional results while maintaining high standards of quality and service.
Overview
6
6
years of professional experience
Work History
Car Wash Manager
MotoMart
Wentzville
10.2024 - Current
- Adhered to local laws and regulations pertaining to operating a car wash business.
- Conducted regular inventory of supplies needed to operate the car wash facility efficiently.
- Established standards for customer service excellence throughout the organization.
- Evaluated employee performance through periodic reviews and provided feedback accordingly.
- Provided direction and leadership on team projects related to improving efficiency within the car wash facility.
- Resolved conflicts between employees or customers by providing sound solutions that satisfied both parties.
- Ensured safety protocols were followed at all times while cars were being washed or serviced.
Drain Technician
STL Plumbing Drains and Jetting
07.2019 - Current
- Performed regular maintenance checks on equipment, reducing downtime due to unexpected malfunctions.
- Continuously updated technical knowledge through participation in training sessions and workshops, enhancing overall job performance.
- Conducted thorough site evaluations to identify potential drainage problems before they escalated into larger issues for clients.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Diagnosed and resolved a variety of drainage problems, providing customers with long-lasting solutions.
- Improved customer satisfaction by promptly and efficiently addressing drain issues.
- Served as a reliable point of contact for customers seeking advice or assistance with their drainage systems, establishing trust and credibility within the community.
- Exceeded company targets for completed service calls contributing to overall business growth.
- Explained features and benefits of solution to obtain agreement for services before performing work.
- Streamlined work processes by consistently maintaining an organized inventory of tools and equipment.
- Monitored parts and equipment use during service calls and noted any particular piping or mechanical issues.
- Increased client retention through excellent communication skills and consistent follow-up on service calls.
- Established strong relationships with suppliers ensuring timely delivery of materials needed for jobs.
- Accurately documented all completed work orders allowing for efficient recordkeeping.
- Assisted clients in understanding proper care for their drainage systems promoting better system longevity.
- Maintained a high level of safety during operations by strictly adhering to company guidelines and industry standards.
- Completed complex drain repair projects, ensuring minimal disruption to clients'' daily routines.
- Cleaned and disinfected domestic basements and other areas flooded by sewer stoppages.
- Described diagnosed problems to customers and offered solutions.
- Transported materials and tools to job site and accounted for tools.
Education
Basic - Plumbing
Penn Foster Career School
Scranton, PA05.2024
Skills
- Pipe soldering
- Pipe threading
- Gas line repair
- Sewer line maintenance
- Pipe joining
- Pipe hanger installation
- Pipe measuring
- Water heater installation
- Pipe welding
- Pipe alignment
- Pipe testing
- Drain cleaning
- Pipe fitting
- Backflow prevention
- Fixture installation
- Pipe support installation
- Plumbing codes
- Pipe troubleshooting
- Pipe bending
- Root removal
- Leak detection
- Employee training
- Customer service
- Team leadership
- Conflict resolution
- Equipment maintenance
- Performance evaluation
- Technical troubleshooting
- Staff training and development
- Strong communication skills
- Maintenance and repair
- Customer Service-oriented
- Adaptability to change
Timeline
Car Wash Manager
MotoMart
10.2024 - Current
Drain Technician
STL Plumbing Drains and Jetting
07.2019 - Current
Basic - Plumbing
Penn Foster Career School