Kaley Haarmann
Park Hills
Summary
Dynamic healthcare professional with a strong background in managing office operations and coordinating staff. Proven track record in enhancing operational efficiency and patient care through effective policy implementation and team leadership.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Business Office Manager/Human Resources Specialist
Camelot Skilled Nursing And Rehabilitation Center
Farmington
12.2025 - Current
- Managed daily operations of business office at skilled nursing facility.
- Oversaw billing and invoicing processes for patient care services.
- Maintained employee records, including payroll, vacation time and benefits information.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Coordinated staff schedules to ensure adequate coverage and workflow efficiency.
- Trained and supervised administrative staff on office procedures and systems.
- Developed and implemented office policies to improve operational efficiency.
- Reviewed financial reports to ensure compliance with regulatory standards.
- Managed office budget and ensured accurate financial records were kept.
- Facilitated communication between departments to enhance service delivery.
Business Office Manager
Camelot Skilled Nursing & Rehabilitation
04.2025 - 12.2025
- Oversaw financial operations to maintain fiscal integrity and support organizational goals.
- Facilitated timely payment collection to enhance account accuracy and minimize discrepancies.
- Manage resident trust accounts.
- Billing all resident ancillary charges.
- Billing MCR/MCD insurance claims.
- Confirmed insurance benefits for residents to ensure coverage.
- Reconciling cash accounts each month.
- Liaison with residents/family/community agencies.
Administrator- Intern
Camelot Skilled Nursing & Rehabilitation
01.2025 - 05.2025
- Assisted Administrator in managing daily operations for optimal facility performance.
- Coordinate and provide leadership to clinical and ancillary staff.
- Conducted interviews and managed hiring and terminations to build effective staff team.
- Ensure the facility operates in compliance with state and federal regulations.
- Provide regular compliance and safety training.
- Create and maintain a budget.
- Supported investigations to examine incidents and ensure compliance with protocols.
- Ensured smooth day-to-day operations by coordinating staff activities and addressing issues promptly.
Housekeeping/Laundry Supervisor
Camelot Skilled Nursing & Rehabilitation
01.2024 - 04.2025
- Oversee cleanliness of patient rooms, common areas and offices.
- Training and developing housekeeping and laundry staff.
- Coordinated work assignments to ensure efficient workflow.
- Inspect completed work.
- Managed inventory control, supplies, and keys to maintain operational readiness.
- Hired staff and created staff schedules.
- Encouraged teamwork through regular recognition of individual contributions.
- Assisted with various tasks to enhance overall team efficiency.
Certified Nursing Assistant & Transportation/Scheduling Coordinator
Camelot Skilled Nursing & Rehabilitation
06.2022 - 01.2024
- Coordinated and scheduled procedures and appointments for all residents in nursing facility to ensure continuity of care.
- Ensure all residents arrive at their appointments safely and in a timely manner.
- Assisted residents with toileting and ambulation during off-site appointments to promote dignity and safety.
- Supported residents with personal hygiene and daily living needs to enhance comfort and well-being.
- Schedule any testing ordered by a medical provider.
- Faxed referrals to various doctor offices to facilitate patient care.
- Communicate with numerous doctor offices for residents.
Certified Nursing Assistant
Favorite Staffing Network
08.2019 - 06.2022
- Served meals and fed patients; ambulated, turned, and positioned patients; provided fresh water and nourishment; bathed and toileted patients to promote health and dignity.
- Supported patients' personal hygiene and daily living needs, enhancing comfort and ensuring vital signs were monitored.
- Documented patient care actions through completion of forms, reports, logs, and records, ensuring accurate patient information.
Certified Nursing Assistant
GrapeTree Medical Staffing
01.2019 - 06.2022
- Supported patients' personal hygiene and daily living needs to enhance comfort and well-being; provided transportation and monitored vital signs.
- Served meals and assisted with feeding, ambulated, turned, and positioned patients, and provided fresh water and nourishment to promote hydration and nutrition.
- Documented patient care activities through completion of forms, reports, logs, and records to ensure accurate medical history and continuity of care.
Certified Nursing Assistant
Crystal Oaks: Skilled Nursing Facility
10.2018 - 01.2019
- Assisted with activities of daily living by serving meals, feeding patients as necessary, and facilitating mobility through ambulation, turning, and positioning, while providing fresh water and nourishment between meals.
- Supported patients' personal hygiene and daily living needs, ensuring comfort and safety through transportation and vital sign monitoring.
- Documented patient care actions through accurate completion of forms, reports, logs, and records to maintain comprehensive medical histories.
Certified Nursing Assistant
Pyramid Home Health Services
Potosi
03.2018 - 09.2018
- Supported patients in personal hygiene and daily living needs, enhancing comfort and well-being through transportation and vital sign monitoring.
- Served meals and assisted patients with feeding, ambulated, turned, and positioned patients, ensuring access to fresh water and nourishment between meals.
- Documents actions by completing forms, reports, logs, and records.
- Worked in Potosi, MO
Certified Nursing Assistant
Potosi Manor
Potosi
04.2017 - 05.2018
- Assisted patients with activities of daily living, including serving meals, feeding, ambulating, turning, and positioning, to enhance their comfort and mobility.
- Supported patients with personal hygiene and daily living needs, ensuring comfort, safe transportation, and accurate vital sign monitoring.
- Documented patient care actions through completion of forms, reports, logs, and records for accurate health tracking.
- Potosi, MO
Service Desk Representative
Country Mart
Potosi
11.2014 - 09.2016
- Resolved customer inquiries and issues to enhance satisfaction
- Processed customer transactions with accuracy and speed
- Generated and sent invoices to ensure timely client billing
- Coordinated daily deposits of store cash
- Potosi, MO
Education
Bachelor of Science - Healthcare Administration
Central Methodist University
Fayette, MO07-2025
Pre-Nursing -
Mineral Area College
Park Hills, MO05-2018
Diploma -
Potosi High School
Potosi, MO05-2017
Skills
- Human resources management
- Payroll management
- Compliance oversight
- Policy development
- Operations management
- Operational efficiency
- Electronic medical records (EMR) systems
- Staff training
- Training and coaching
- Team leadership
- Effective communication
- Conflict resolution
- Customer relationship management
Certification
- Licensed Nursing Home Administrator- In Progress
- Applicated submitted to the Board of Nursing Home Administrators, approved to sit for exams, scheduled NHA/CORE exam, awaiting test schedule date.
Timeline
Business Office Manager/Human Resources Specialist
Camelot Skilled Nursing And Rehabilitation Center
12.2025 - Current
Business Office Manager
Camelot Skilled Nursing & Rehabilitation
04.2025 - 12.2025
Administrator- Intern
Camelot Skilled Nursing & Rehabilitation
01.2025 - 05.2025
Housekeeping/Laundry Supervisor
Camelot Skilled Nursing & Rehabilitation
01.2024 - 04.2025
Certified Nursing Assistant & Transportation/Scheduling Coordinator
Camelot Skilled Nursing & Rehabilitation
06.2022 - 01.2024
Certified Nursing Assistant
Favorite Staffing Network
08.2019 - 06.2022
Certified Nursing Assistant
GrapeTree Medical Staffing
01.2019 - 06.2022
Certified Nursing Assistant
Crystal Oaks: Skilled Nursing Facility
10.2018 - 01.2019
Certified Nursing Assistant
Pyramid Home Health Services
03.2018 - 09.2018
Certified Nursing Assistant
Potosi Manor
04.2017 - 05.2018
Service Desk Representative
Country Mart
11.2014 - 09.2016
Bachelor of Science - Healthcare Administration
Central Methodist University
Pre-Nursing -
Mineral Area College
Diploma -
Potosi High School