Kala Scott

Skilled in reviewing and processing Chapter 7, 11, and 13 cases, ensuring accuracy and agency to court deadlines. Proficient in PACER, ECF, and case management systems, with advanced knowledge of bankruptcy regulations and documentation standards. Adept at coordinating with attorneys, trustees, and internal departments to streamline workflows and maintain data integrity.

Assisted clients with activities of daily living, promoting independence and quality of life. I also cleaned the houses, ran errands, managed laundry, and completed weekly grocery shopping. Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.

Responsible for managing delinquent credit card accounts, contacting customers to recover overdue payments, and negotiating repayment plans while ensuring compliance with company policies and legal regulations. Also maintained accurate records of all collection activities, communications and payment agreements.

Responsible for the recruitment process including sourcing, screening, interviewing, and onboarding diverse roles. Also partner with clients and hiring managers to identify staffing needs and develop tailored recruitment strategies.

My position involves me assisting customers via phone, chat or email with inquiries, troubleshooting and resolving issues related to specific products/services, while aiming to meet performance metrics like satisfaction and sales targets. My key duties also include handling inbound/outbound calls, documenting interactions, managing complaints, processing orders and maintaining strong communication and problem solving skills.

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs. Assisted customers by answering questions and fulfilling requests and trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.