Applicant with five years of experience providing exceptional customer service and creating customer centric environments. Competent, dependable individual equipped with basic selling skills, and knowledge of business and retail operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Trailer Perk Coffee
05.2024 - 03.2025
Maintained regular and consistent attendance and punctuality.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Service Manager
Hy-Vee
02.2022 - 06.2023
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Answers the telephone promptly and provides friendly, helpful service to customers who call
Performs as a leader and role model and maintains positive employee relations
Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner
Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels
Compiles, stores, retrieves, and understands managerial data (i.e
Sales, inventory reports, ad and display projections/actuals, etc.)
Trains workers in store policies, department procedures, and job duties
Confers with employees and assists in solving problems affecting job performance and of established policies and procedures
Determines the motivational needs of employees and provides the appropriate environment
Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques)
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties
Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system
Sales Associate
Romantix
08.2021 - 02.2022
Receive and stock product
Assist customers in finding products
Maintain store cleanliness and organization
Monitor security cameras for possible theft during shifts
Count till before and after shift
Responsible for locking up and setting alarms at end of each shift
Overnight Stocker
Super1 Foods
08.2020 - 05.2021
Train new employees
Stock shelves with products
Fill in as supervisor
Suggest specific product purchases to meet customers' needs
Keep areas neat while working and return items to correct locations
Assist in setting up and arranging displays to attract the attention of prospective customers
Floor Supervisor
McDonald's
04.2016 - 01.2018
Coordinate assignments of personnel to ensure timely preparation
Maintain sanitation, health, and safety standards in work areas
Take orders and receive payment from customers
Clean, stock, and restock workstations and display cases
Work on several different orders simultaneously
Ensure customer satisfaction
Education
Diploma - General Studies
Lakeland High School
Rathdrum, ID
06.2018
Skills
Excellent leadership
Excellent written and oral communication
Dependability
Organization
Problem Solving
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Opening and closing duties
Certification
Certification 1, 2018
Certification 2, 2018
Certification 3, 2018
Personal Information
Title: Service Manager
Timeline
Barista
Trailer Perk Coffee
05.2024 - 03.2025
Service Manager
Hy-Vee
02.2022 - 06.2023
Sales Associate
Romantix
08.2021 - 02.2022
Overnight Stocker
Super1 Foods
08.2020 - 05.2021
Floor Supervisor
McDonald's
04.2016 - 01.2018
Diploma - General Studies
Lakeland High School
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