Kala Neel
Springfield
Summary
Applicant with five years of experience providing exceptional customer service and creating customer centric environments. Competent, dependable individual equipped with basic selling skills, and knowledge of business and retail operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Trailer Perk Coffee
05.2024 - 03.2025
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Service Manager
Hy-Vee
02.2022 - 06.2023
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Answers the telephone promptly and provides friendly, helpful service to customers who call
- Performs as a leader and role model and maintains positive employee relations
- Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner
- Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels
- Compiles, stores, retrieves, and understands managerial data (i.e
- Sales, inventory reports, ad and display projections/actuals, etc.)
- Trains workers in store policies, department procedures, and job duties
- Confers with employees and assists in solving problems affecting job performance and of established policies and procedures
- Determines the motivational needs of employees and provides the appropriate environment
- Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques)
- Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties
- Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system
Sales Associate
Romantix
08.2021 - 02.2022
- Receive and stock product
- Assist customers in finding products
- Maintain store cleanliness and organization
- Monitor security cameras for possible theft during shifts
- Count till before and after shift
- Responsible for locking up and setting alarms at end of each shift
Overnight Stocker
Super1 Foods
08.2020 - 05.2021
- Train new employees
- Stock shelves with products
- Fill in as supervisor
- Suggest specific product purchases to meet customers' needs
- Keep areas neat while working and return items to correct locations
- Assist in setting up and arranging displays to attract the attention of prospective customers
Floor Supervisor
McDonald's
04.2016 - 01.2018
- Coordinate assignments of personnel to ensure timely preparation
- Maintain sanitation, health, and safety standards in work areas
- Take orders and receive payment from customers
- Clean, stock, and restock workstations and display cases
- Work on several different orders simultaneously
- Ensure customer satisfaction
Education
Diploma - General Studies
Lakeland High School
Rathdrum, ID06.2018
Skills
- Excellent leadership
- Excellent written and oral communication
- Dependability
- Organization
- Problem Solving
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Opening and closing duties
Certification
- Certification 1, 2018
- Certification 2, 2018
- Certification 3, 2018
Personal Information
Title: Service Manager
Timeline
Barista
Trailer Perk Coffee
05.2024 - 03.2025
Service Manager
Hy-Vee
02.2022 - 06.2023
Sales Associate
Romantix
08.2021 - 02.2022
Overnight Stocker
Super1 Foods
08.2020 - 05.2021
Floor Supervisor
McDonald's
04.2016 - 01.2018
Diploma - General Studies
Lakeland High School
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