Kaitlynn Hansen
Butler
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Stay at Home Mom
Myself
11.2015 - Current
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Able to make and maintain a budget
In Home Health Aid
RCIL
08.2015 - 11.2015
- Provided mobility assistance such as walking and regular exercising.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Offered patients and families emotional support.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
Third Key Holder
Dollar General Store
04.2015 - 08.2015
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Waitress
Everybodys
10.2011 - 08.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
Pharmacy Clerk
AuBurn Pharmacy
07.2014 - 04.2015
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Established and maintained patient profiles, updating organizational database with current information.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Organized pharmacy area to maintain clean and orderly environment.
- Input patient information into computer system for prescription orders.
Education
No Degree - Business
Columbia Southern University
Orange Beach, AL06.2018
High School Diploma -
Jayhawk-Linn High School
Mound City, KS05.2015
Skills
- Customer Service
- Cultural Awareness
- Calm Under Pressure
- Organization
- Attention to Detail
- Critical Thinking
- Customer Relations
- Remote Office Availability
- Clerical Support
- Time Management
- Team Management
- Active Listening
Timeline
Stay at Home Mom
Myself
11.2015 - Current
In Home Health Aid
RCIL
08.2015 - 11.2015
Third Key Holder
Dollar General Store
04.2015 - 08.2015
Pharmacy Clerk
AuBurn Pharmacy
07.2014 - 04.2015
Waitress
Everybodys
10.2011 - 08.2015
No Degree - Business
Columbia Southern University
High School Diploma -
Jayhawk-Linn High School
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