Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kaitlyn Wilkinson
Open To Work

Kaitlyn Wilkinson

Kansas City

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Summary

Professional with a solid background in customer service and sales, emphasizing detail orientation and quality enhancement. Strong collaborative skills and empathy lead to improved customer satisfaction. Achievements include effective problem resolution and strengthened customer relationships.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Lynn Ziegler: Allstate
Kansas City
06.2025 - Current
  • Resolved customer inquiries regarding insurance policies and coverage options, enhancing customer understanding and satisfaction.
  • Logged customer interactions and feedback to support continuous improvement in service quality.
  • Executed administrative tasks including filing paperwork, updating databases, and generating reports to ensure efficient operation.

Sales Representative

Patrick Prater: Allstate
Bentonville
11.2024 - 06.2025
  • Generated new sales leads through cold calling and networking, contributing to overall sales growth.
  • Identified and recommended best products and services based on customer needs to enhance customer satisfaction.
  • Maintained accurate records of all sales and prospecting activities to support strategic decision-making.

Pro Sales Specialist

Lowes Home Improvement Stores
Fayetteville
02.2024 - 11.2024
  • Developed and nurtured customer relationships, fostering loyalty and encouraging repeat business.
  • Engaged casual shoppers, providing information on featured products and recommending merchandise, increasing sales opportunities.
  • Maintained well-stocked, organized sales floor with latest merchandise, enhancing customer experience and supporting sustained sales revenue.

Head Cashier

Lowes Home Improvement Stores
Springdale
11.2023 - 02.2024
  • Trained and supervised cashier team, enhancing customer service delivery.
  • Oversaw cash register operations, ensuring adherence to accurate cash handling procedures.
  • Organized and maintained checkout area, promoting efficiency in customer transactions.

Education

High School Diploma -

Jasper High School
Jasper, AR
05-2018

Skills

  • Customer service
  • Customer interaction
  • Customer assistance
  • Transaction handling
  • Order processing
  • Product knowledge
  • Attention to detail
  • Effective communication
  • Strong teamwork
  • Active listening
  • Empathy and patience
  • Positive and professional
  • Digital literacy
  • Data entry
  • Workspace organization
  • Brand advocacy
  • Database management

Timeline

Customer Service Representative

Lynn Ziegler: Allstate
06.2025 - Current

Sales Representative

Patrick Prater: Allstate
11.2024 - 06.2025

Pro Sales Specialist

Lowes Home Improvement Stores
02.2024 - 11.2024

Head Cashier

Lowes Home Improvement Stores
11.2023 - 02.2024

High School Diploma -

Jasper High School
Kaitlyn Wilkinson