Kaitlyn Shaprio
St. Louis,MO
Summary
Knowledgeable Servant Leader with proven track record of leading organizations to growth and success through strategic planning and innovative problem-solving. Successfully managed diverse teams, driving operational efficiency, and fostering collaborative environments. Demonstrated excellence in financial oversight and stakeholder engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Director
Sunrise of Chesterfield
06.2022 - Current
- Inspire and motivate teams to align with organizational vision, values, and a Resident-Centered Model of care.
- Effectively communicate mission, values, and service principles through words and actions.
- Build, lead, and guide cohesive teams with clear direction and strong performance management.
- Promote diversity, team engagement, and professional development through mentorship and feedback.
- Drive trust and integrity by fostering respectful, supportive environments and facilitating open communication.
- Lead organizational change initiatives, promoting continuous improvement and overcoming resistance.
- Ensure exceptional customer and employee experiences through effective engagement, feedback resolution, and service excellence.
- Maintain regulatory compliance, operational standards, and safety protocols while managing risk.
- Develop positive relationships with residents, families, and community stakeholders through consistent communication and support.
- Support sales, marketing, and external partnerships to maximize occupancy and financial performance.
- Ensure effective budget management, meet revenue and profitability goals, and implement corrective actions as needed.
- Utilize market insights to develop competitive strategies and maintain industry leadership.
- Continuously evaluate and enhance service delivery, operations, and resident satisfaction.
- Promote a culture of accountability, operational excellence, and continuous growth.
Assistant Administrator
Delmar Gardens of Meramec Valley
01.2020 - 01.2022
- Manage building’s physical resources and procurement of items necessary to improve and ensure continuity of resident services
- Oversee the Quality Assurance meeting and performance improvement projects
- Maintain in depth knowledge of current personnel policies and procedures
- Oversee department managers to ensure compliance with regulations in each department
- Manage and complete annual employee evaluations while following proper evaluation procedures
- Ensure facility remains within monthly budgets and on track for yearly budget goals
Director of Admissions and Marketing
Delmar Gardens of Meramec Valley
01.2017 - 01.2020
- Maintain admission guidelines based on current facility capabilities
- Review potential patient’s medical histories and current health status to determine if the facility could meet the often-specific patient’s needs
- Ensure patients experience a smooth transition of care from current level of care to skilled nursing care or long-term care by coordinating with physicians, social workers, care managers, patients, their families, and the facility’s interdisciplinary team
- Develop and maintain relationships with various referral sources
- Prepare and analyze monthly admission, discharge, and financial reports for quality assurance and quality improvement
- Participate in multiple Accountable Care Organizations including participating in monthly meetings in partnership with multiple hospital systems
- Successfully developed, implemented, and marketed various services and programs offered by the facility
- Manage weekly interdisciplinary team meeting to continuously improve resident rehabilitation outcomes and short-term length of stay
- Coordinate with physiatrist to maximize resident’s rehabilitation potential and outcomes
Social Services Designee
Delmar Gardens of Meramec Valley
01.2015 - 01.2017
- Maintain relationship with Ombudsman and educate residents and their families on the role of the Ombudsman
- Maintain up to date knowledge and understanding of Resident’s Rights
- Created and continue to manage a committee focused on developing and implementing non-pharmacological approaches to improving all resident’s quality of life
- Develop and adjust as needed individualized care plans in collaboration with the interdisciplinary team to meet residents continuously changing needs including but not limited to social, religious, financial, and emotional needs
- Educate and train direct care staff on change in resident’s plan of care
- Complete and maintain social histories on all memory care residents
- Complete and maintain MDS information
- Ensure an interdisciplinary team effort in reducing the use of anti-psychotic and anti-anxiety medications and implementing non-pharmacological interventions to improve resident satisfaction and quality of life
- Assist residents through the grieving process
- Educate residents and families on Living Wills and Advanced Directives
- Coordinated with physicians, residents, and resident representatives to ensure positive physician/resident relationships
Administrative Assistant
Delmar Gardens of Meramec Valley
01.2011 - 01.2015
- Manage visitors and guests in a manner which represents the company as a welcoming, equitable, and professional organization
- Ensure that all staff receives messages, mail, and information promptly and accurately
- Effectively support colleagues in event coordination and administrative functions
- Assist the events coordinator with ordering items, tracking attendance for luncheons and meetings, and making reservations
- Data entry as needed for various departments
Therapeutic Recreation Assistant
Delmar Gardens of Meramec Valley
01.2008 - 01.2011
- Hosted and engaged residents in social, spiritual, physical, and mental group and individual activities focused on improving resident’s level of function and quality of life
- Created individualized activity plans focused on meeting the needs of residents who preferred the comfort of leisure activities in their rooms
- Document resident’s social history information
Education
Bachelor of Science - Health Care Management
University of Missouri
Columbia, MOSkills
- Community engagement
- Operational planning/management
- Strategic planning
- Budgeting and financial management
- Project management
- Leadership development
- Compliance and regulations
- Stakeholder relations
- Business development/Marketing
- Partnership development
- Client services/satisfaction
- Quality control
- Performance feedback
- Growth management
- Senior living management
Certification
- Missouri Licensed Nursing Home Administrator, #7680
- Teepa Snow Positive Approach to Care Engagement Leader
- Social Services Designee
Timeline
Executive Director
Sunrise of Chesterfield
06.2022 - Current
Assistant Administrator
Delmar Gardens of Meramec Valley
01.2020 - 01.2022
Director of Admissions and Marketing
Delmar Gardens of Meramec Valley
01.2017 - 01.2020
Social Services Designee
Delmar Gardens of Meramec Valley
01.2015 - 01.2017
Administrative Assistant
Delmar Gardens of Meramec Valley
01.2011 - 01.2015
Therapeutic Recreation Assistant
Delmar Gardens of Meramec Valley
01.2008 - 01.2011
Bachelor of Science - Health Care Management
University of Missouri
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