Kaitlyn Ruppert
Columbia,MO
Summary
Dedicated daycare teacher provides students with safe and nurturing learning environment. Possesses excellent communication, interpersonal and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Drury Hotels Company LLC
06.2023 - Current
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins, and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Daycare Teacher
The Apple School
05.2021 - 08.2023
- Maintained a tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Assisted in the preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gathered materials and resources to prepare for lessons and activities.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Established positive relationships with students and families.
- Organized and supervised large and small group activities.
- Incorporated music, art and literature into curriculum.
- Implemented age-appropriate curricula to meet needs of young learners.
- Supported students in developing self-esteem and self-confidence.
- Utilized creative teaching strategies to engage students in classroom.
- Developed and implemented behavior management plans.
Education
Bachelor of Science - Business Administration And Management
University of Missouri - Columbia
Columbia, MO12.2023
Skills
- Communication skills
- Table setting knowledge
- Food running
- Dining area cleanliness
- Table setting
- Guest seating arrangements
- Interactive communication skills
- Time Management
- Problem-Solving Skills
- Emotionally Supportive
- Positive Reinforcement Methods
- Diverse Classroom Settings
- Montessori Methodologies
- Educational Games
- Excellent Communication Skills
- Parent Communication
Timeline
Front Desk Agent
Drury Hotels Company LLC
06.2023 - Current
Daycare Teacher
The Apple School
05.2021 - 08.2023
Bachelor of Science - Business Administration And Management
University of Missouri - Columbia
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