Kaitlyn Mcbrayer
O Fallon
Summary
Experienced professional with a strong understanding of customer challenges during stressful times. Prioritizes empathy and respect in all interactions, even when customers are upset. Maintains a respectful approach to meet customer needs. Extensive experience in small office environments and larger call centers.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Couture Addiction Boutique
- Retail associate for a small privately owned business. Responsibilities included costumer service interaction, online sales, packaging merchandise, weighing, preparing shipping labels, and answering any questions people may have.
Customer Service Representative
Client Services Solutions
03.2024 - Current
- Demonstrated the ability to manage pressure-filled scenarios and effectively settle conflicts.
- Efficiently resolved escalated calls, escalating further only when essential.
- Ensured correct transfers and provided necessary details to customers.
- Provided detailed information to customers about AAA benefits and pricing structures.
- Handled inbound calls for North and South Carolina to resolve membership issues.
- Facilitated payment processing through outbound communication for expiring memberships in Florida and Georgia.
- Managed updates to payment information during renewal outreach with members in California.
Dispatch Assistant
Move On Moving
12.2022 - 11.2023
- Coordinated logistics operations efficiently.
- Facilitated communication with clear and concise verbal and written exchanges.
- Regularly updated systems with current pricing and relevant information.
- Coordinated with colleagues to provide accurate responses to customer queries.
- Applied different technological tools to sustain seamless customer service processes.
- Generated, reviewed, and ensured all necessary contract documentation was signed electronically by customers ahead of process initiation.
- Assisted with mailing preparations.
- Implemented effective training programs for new hires.
- Managed office upkeep.
Modeling
High Roller Showgirls
12.2021 - 12.2022
- Showgirls model on the Las Vegas strip. Includes talking to people from all over and making them feel comfortable and enjoying their time with showgirls.
Personal Assistant
N/A
05.2020 - 11.2020
- Provided assistance to independent real estate agent.
- Assisted with organizational filing.
- Organized appointment slots for streamlined efficiency.
- Reviewed critical documentation.
- Coordinated documentation processes and ensured seamless communication among agents and clients.
- Facilitated streamlined reporting through regularly updated Excel documents.
- Managed specifics and timings proactively with other agents.
- Kept supervisor informed about any changes in information.
Education
College Degree - Criminal Justice
Great Basin College
Pahrump, NV04.2025
GED - undefined
Pahrump, NV01.2018
Skills
- Computer skills
- Research
- Personal assistant experience
- Microsoft Word
- Time management
- Active listening
- Discipline
- Writing Skills
- Microsoft Outlook
- Typing
- Microsoft Office
- Guest services
- English
- Communication Skills
- Data Entry
- Customer service
- Computer operation
- Data collection
- Administrative Experience
- Front Desk
- Google Docs
- Appointment scheduling
- Schedule management
Timeline
Customer Service Representative
Client Services Solutions
03.2024 - Current
Dispatch Assistant
Move On Moving
12.2022 - 11.2023
Modeling
High Roller Showgirls
12.2021 - 12.2022
Personal Assistant
N/A
05.2020 - 11.2020
Retail Sales Associate
Couture Addiction Boutique
GED - undefined
College Degree - Criminal Justice
Great Basin College
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