Kaitlyn Friese
French Village
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
General Manager
Parsons Pub Restaraunt
French Village
02.2018 - Current
- Bartending was my first position part time until the owners offered a Management role in February 2024.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations and a positive work environment.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
Getaway Cabins
Sainte Genevieve
08.2021 - 06.2024
- Managed daily hotel operations to ensure guest satisfaction and service quality.
- Oversaw staff recruitment, training, and performance evaluation for all departments.
- Coordinated special events and group bookings to enhance guest experience and revenue.
- Developed marketing strategies to promote hotel services and attract new clientele.
- Maintained high standards of quality control, hygiene, health and safety.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
General Manager
Panda Express Restaurant
Festus
06.2017 - 11.2020
- Managed daily operations to ensure smooth restaurant functionality.
- Oversaw staff scheduling and maintained efficient workforce levels.
- Implemented inventory control procedures to optimize supply management.
- Analyzed financial reports to inform budgetary decisions and strategies.
Education
Central High School
Park Hills, MOSkills
- Administrative skills
- Effective communication
- Problem solving
- Quality control
- Customer relationship management
- Inventory management
- Staff recruitment
- Budgeting
Timeline
General Manager
Getaway Cabins
08.2021 - 06.2024
General Manager
Parsons Pub Restaraunt
02.2018 - Current
General Manager
Panda Express Restaurant
06.2017 - 11.2020
Central High School