Kaitlyn Fortney
Strafford
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Mercy Hospital Springfield
06.2024 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Surgical Technologist
Mercy Hospital Springfield
05.2022 - 05.2024
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
Surgical Procedure Assistant
Mercy Hospital Springfield
03.2019 - 05.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted Surgical Technologists, Nurses, CRNA's with daily tasks
- Daily stocking and preparedness of operating rooms
- Surgical Scheduler most of the time during low staffing
Cashier Trainer
Academy Sports + Outdoors
06.2018 - 03.2019
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Operated POS system to complete cash, credit and check transactions.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Education
Associate of Science - Surgical Technology
Ozarks Technical Community College
Springfield, MO05-2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- Electronic health records
- Appointment setting
- Insurance verification
- Medical records management
- Patient care coordination
- Medical office administration
- Complex Problem-solving
Timeline
Medical Assistant
Mercy Hospital Springfield
06.2024 - Current
Surgical Technologist
Mercy Hospital Springfield
05.2022 - 05.2024
Surgical Procedure Assistant
Mercy Hospital Springfield
03.2019 - 05.2022
Cashier Trainer
Academy Sports + Outdoors
06.2018 - 03.2019
Associate of Science - Surgical Technology
Ozarks Technical Community College
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