Kaitlin Martin
Bonne Terre
Summary
Dynamic entrepreneur and leader with a proven track record at Kait's Cleaning CO, enhancing company reputation through exceptional customer service and strategic business development. Skilled in relationship building and performance improvement, adept at driving revenue growth and operational efficiency. Expert in customer relations and business planning, consistently exceeding goals with innovative solutions.
Overview
11
11
years of professional experience
Work History
Business Owner
Kait's Cleaning CO
09.2022 - Current
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Patient Service Representative
Medical Arts Clinic
07.2019 - 09.2022
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Built and maintained positive working relationships with patients and staff.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
Customer Service Representative
Accent Marketing
06.2013 - 02.2016
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
GED -
Potosi High School,
Potosi, MO08-2009
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Work Planning and Prioritization
- Business Planning
- Employee Training
- Team Collaboration and Leadership
- Performance Improvement
- Business Development
- Purchasing and planning
Timeline
Business Owner
Kait's Cleaning CO
09.2022 - Current
Patient Service Representative
Medical Arts Clinic
07.2019 - 09.2022
Customer Service Representative
Accent Marketing
06.2013 - 02.2016
GED -
Potosi High School,
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