Kaitlin Bonavia
Smithville
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
HE Dental
03.2022 - 04.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated scheduling of appointments to maximize providers' availability and patient convenience.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
Patient Care Assistant
Kansas University Hospital
12.2016 - 06.2018
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Gathered medical information, weight and height measurements and vital signs.
- Remained alert to problems or health issues of clients and competently responded.
- Completed documentation of care, hospital actions and patient activities.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Collected and transported specimens to prepare for lab testing.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Aided physicians in wound care and patient assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Certified Nursing Assistant
Cameron Veterans Home
03.2016 - 08.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
Product Support Analyst
Ad Astra Information Systems
01.2013 - 06.2014
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
No Degree - Certified Nurses Assistant
Cameron Veterans Home
No Degree - Phlebotomy
Kansas City School of Phlebotomy
No Degree - General Studies
Missouri Western State University
Saint Joseph, MOHigh School Diploma -
Plattsburg High School
Plattsburg, MO05.2013
Skills
- Critical Thinking
- Verbal and Written Communication
- Active Listening
- Decision Making
- Service-Oriented
- Sound Judgment
- Patient Relations
- Attention to Detail
- HIPAA compliance
- Appointment scheduling
- Organizational skills
Timeline
Patient Care Coordinator
HE Dental
03.2022 - 04.2024
Patient Care Assistant
Kansas University Hospital
12.2016 - 06.2018
Certified Nursing Assistant
Cameron Veterans Home
03.2016 - 08.2016
Product Support Analyst
Ad Astra Information Systems
01.2013 - 06.2014
No Degree - Phlebotomy
Kansas City School of Phlebotomy
No Degree - General Studies
Missouri Western State University
High School Diploma -
Plattsburg High School
No Degree - Certified Nurses Assistant
Cameron Veterans Home
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