Kaiser Hernandez
Jefferson City
Summary
Professional and uplifting in customer relations and services, offering solid background in addressing client needs and enhancing service experiences. Proven ability to collaborate effectively with team members to achieve results and adapt to evolving situations. Skilled in conflict resolution, customer engagement, and obtaining product knowledge.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Glaser Organic Farms
01.2024 - 01.2025
- Fostered a positive and helpful environment for both customers and co-workers.
- Maintained cleanliness, organization, and fully restocked store.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about health products sold throughout store.
- Handled transactions efficiently and quickly, ensuring customer satisfaction.
Delivery Driver
Uber & DoorDash
01.2023 - 12.2023
- Safely delivered food to customers in a timely manner.
- Operated technology efficiently, overcoming any technical difficulties.
Core Coil Mechanic
Hitachi
02.2023 - 04.2023
- Safely and efficiently built energy source machines.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Inspected and tested equipment to locate worn and damaged parts.
Line check
Axium
09.2020 - 11.2022
- Supervised packers and managed break times.
- Ensured merchandise was in good condition and ready for shipping.
- Completed daily inventory forms and paperwork.
Car Washer
Kwik Kar
09.2018 - 09.2020
- Greeted customers and guided cars into washing and detailing area.
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Vacuumed and steam cleaned interior floors carpet and seating.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05-2021
Skills
- Customer service
- Outstanding communication skills
- Teamwork and collaboration
- Organizational skills
- Problem solving
- Positive attitude
- Calm and collected
- Computer/technology skills
- Microsoft Office
- Leadership qualities
- Reliable and dependable
- Time management
- Holistic health practices
- Business
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Cashier
Glaser Organic Farms
01.2024 - 01.2025
Core Coil Mechanic
Hitachi
02.2023 - 04.2023
Delivery Driver
Uber & DoorDash
01.2023 - 12.2023
Line check
Axium
09.2020 - 11.2022
Car Washer
Kwik Kar
09.2018 - 09.2020
High School Diploma -
Jefferson City High School
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