Kai Man Ng
Macau
Summary
Experienced Customer Service professional with a decade of expertise in the hospitality industry, adept at managing special client projects and building enduring relationships. Demonstrated success in boosting customer retention and profitability by efficiently utilizing resources. Skilled in financial advisory services, excelling in retirement planning, insurance decisions, and implementing marketing strategies for business growth.
Energetic Sales Representative with a proven track record of identifying prospects, converting leads, and surpassing sales targets through superior communication skills. Recognized for creativity and resourcefulness in driving sales, revenue, and profit goals. Proficient in creating effective branding strategies, cultivating strong partnerships, and conducting thorough market research to enhance brand reputation and awareness while effectively communicating product value proposition.
Overview
11
11
years of professional experience
Work History
Manager - Event Planning and Activation
Galaxy Entertainment Group
08.2021 - Current
- Develop and deliver property activation initiatives and plans to align internal teams towards achieving business objectives. Focus on internal and external alignment, executing on-property marketing campaigns and addressing corporate requests for portfolio-wide activation.
- Identify and manage strategic partnerships with hotels, retail brands, luxury car companies to enhance property activations. Collaborate with internal departments, strategic partners, and vendors to develop and implement activation plans for hotel promotions.
- Ensure excellent execution by teams to meet company's brand standards. Monitor market trends, competitors, and integrated activations to maintain strong brand positioning and competitiveness.
- Evaluate results of property activations, including business goals, KPIs, and revenue generated to develop improvement plans. Leverage partners’ resources strategically to drive growth and direction of property activations to meet business needs.
Sales Manager
AED Rent S.E Asia PTE LTD
01.2019 - 07.2021
- Oversaw inventory purchases and sales contracts to ensure compliance with regulations and maintained accurate records.
- Enhanced company business by fostering strong supplier relationships and delivering effective sales presentations to potential clients.
- Developed annual plans to achieve company business goals and proactively built relationships with potential clients through market exploration.
- Addressed service issues effectively to improve customer satisfaction and increase repeat customer base for company.
Financial Planning Manager
Manulife (International) Limited (Macau)
10.2015 - 07.2020
- Stayed up to date on global economy and regulation affection on each fund to prevent management impropriety
- Evaluate and tailor made financial planning to meet client's expectation
- Consulted with potential investors to assess objectives and discuss optimal strategies
- Resolve all service issues, increasing company's repeat customer base.
Director of Events
Macau Q1 Media Advertisement Engineering Ltd.
11.2016 - 01.2019
- Handled numerous events & conferences with more than 2000+ participants, supervised over 100 helpers and co-workers
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
- Empower and coach coworkers through knowledge, confidence and motivation; make sure staff are always available & ready to support customers in an efficient & effective way
Supervisor, Events Service - Sales And Marketing
Sheraton Macao Hotel, Cotai Central
06.2013 - 09.2015
- Engage customers on promotions to enhance sales, and maximize customers’ experience
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns;
Education
Master of Business Administration -
University of Sunderland
09.2020
Bachelor of Science Tourism Event Management -
Institute For Tourism Studies
Macau06.2013
High School Diploma -
Macau Baptist College
Macau06.2008
Skills
- Contribute to team goals and objectives effectively
- Capable of working independently or with groups
- Efficient in Microsoft Office
- Budgeting and Allocation
- Problem solving
- Brand development
- Fluent in English and Chinese
- Customer service
- Communication and negotiation
Hobbies and Interests
- Dragon Boat Coach
- Voluntary Projects - Vice Chairman
- Marathon enthusiast
Timeline
Manager - Event Planning and Activation
Galaxy Entertainment Group
08.2021 - Current
Sales Manager
AED Rent S.E Asia PTE LTD
01.2019 - 07.2021
Director of Events
Macau Q1 Media Advertisement Engineering Ltd.
11.2016 - 01.2019
Financial Planning Manager
Manulife (International) Limited (Macau)
10.2015 - 07.2020
Supervisor, Events Service - Sales And Marketing
Sheraton Macao Hotel, Cotai Central
06.2013 - 09.2015
Master of Business Administration -
University of Sunderland
Bachelor of Science Tourism Event Management -
Institute For Tourism Studies
High School Diploma -
Macau Baptist College
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