Kaili Jessie
St Louis
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Special Events Coach
Team Central Gymnastics Academy
02.2025 - Current
- Set up & take down decorations.
- Create & coach themed activities.
- Communicate with parents in regards to events.
- Implement safety protocols during parties and special events.
Patient Service Representative
University Missouri St. Louis
12.2022 - 11.2025
- Answer phones & schedule patient appointments.
- Check patients in and out of appointments.
- Take payments from services.
- Pull insurance and post in patient charts.
- Communicate with doctors & students regarding patients.
Restaurant Hostess, Busser, & Server
Erios Italian Restaurant
11.2021 - 05.2022
- Greeted and seated guests, ensuring exceptional first impressions and service quality.
- Took orders & payments both in person & over the phone.
- Communicated with kitchen staff to ensure we served the correct orders.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new bussers & hostesses on proper table service and restaurant protocols.
Education
High School Diploma -
Ritenour High School
Breckenridge Hills, MO05-2022
Skills
- Effective communication
- Personable and friendly
- Customer service
- Strong multitasking
- Conflict resolution
- Time management
Timeline
Special Events Coach
Team Central Gymnastics Academy
02.2025 - Current
Patient Service Representative
University Missouri St. Louis
12.2022 - 11.2025
Restaurant Hostess, Busser, & Server
Erios Italian Restaurant
11.2021 - 05.2022
High School Diploma -
Ritenour High School