Kaiden Johnson
Kansas City,MO
Summary
Compassionate professional with strong clinical judgment and direct patient care skills. Experienced in training staff and resolving client inquiries, contributing to improved satisfaction ratings.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
5
5
years of professional experience
Work History
Shift Manager
Beauty Brands
Kansas City, MO
12.2023 - Current
- Supervised team operations to ensure compliance with company policies and procedures.
- Managed approximately 100 incoming calls daily.
- Trained new staff on operational processes and customer service standards.
- Monitored inventory levels and coordinated restocking to optimize product availability.
- Implemented scheduling strategies to enhance workforce efficiency and coverage.
- Resolved customer inquiries and complaints promptly, improving satisfaction ratings.
- Trained and mentored new employees to maximize team performance.
Salon and Spa Coordinator
Beauty Brands
Kansas City, MO
06.2022 - 12.2023
- Coordinated appointment scheduling for clients, optimizing daily operations and enhancing customer experience.
- Managed inventory levels, ensuring availability of products and supplies for spa services.
- Assisted in training new staff on company policies, procedures, and customer service standards.
- Collaborated with management to identify areas for service improvement and operational efficiency.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
Customer Service Specialist
Beauty Brands
Kansas City, MO
06.2021 - 06.2022
- Provided product knowledge and recommendations to enhance customer experience and satisfaction.
- Assisted in training new staff on customer service protocols and company policies.
- Resolved escalated customer complaints through effective conflict resolution techniques, fostering loyalty and retention.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Education
Associate of Applied Science - Professional Nursing
Metropolitan Community College
Kansas City, MO05-2027
High School Diploma -
Park Hill South High School
Riverside, MO05.2023
Skills
- Vital signs monitoring
- Clinical judgment
- Compassionate care
- Feeding assistance
- Wound care
- Mobility assistance
- Catheter care
- Injection administration
- Direct patient care
- Patient assessment
- Family education
- Medication and IV administration
Timeline
Shift Manager
Beauty Brands
12.2023 - Current
Salon and Spa Coordinator
Beauty Brands
06.2022 - 12.2023
Customer Service Specialist
Beauty Brands
06.2021 - 06.2022
Associate of Applied Science - Professional Nursing
Metropolitan Community College
High School Diploma -
Park Hill South High School